I have Trend Micro Officescan software installed on my machine (Toshiba notebook PC with Windows XP Professional. My machine was once part of a network domain. Now I want to uninstall Officescan in order to install a new single unit anti-virus program. Officescan however asks for a password as part of their uninstall process. I do not have the password information or any way to obtain the password. Is there a way to get around this problem and uninstall this software without causing serious problems to my computer or operating system.
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Re: Uninstalling Anti-virus Software
Hello, Follow the steps to solve the problem 1. Select Start -> Programs -> Administrative Tools -> Services 2. Services window appears select the appropriate antivirus which are running automatically when the system starts, STOP them by right click on the services 3. Close the window 4. Select -> Start -> Programs -> Control Panel -> Add/Remove Programs 5. Select the trend software which you like to un-install 6. Un-Install wizard appears and follow the steps 7. Restart the system 8. Now you can install the latest antivirus you have
Let me know if your problem is solved and rate me as FIXYA!
Go to your main window. select start and run. in the window that pops up, type regedit and enter or ok. the registry screen comes up. choose edit and "find." in that window type any occurence of the trend program - any names associated with it. and hit ok. it will scan the registry and stop when it finds anything doing with trend or its wording. right click on the item and it will verify that you want to delete it, say yes and its gone! now hit F3 it will continue its search and stop. do again what you did above and hit F3 again. even if you manage to delete the program through control panel add/remove programs, a mirror file stays in the registry unless you do a regedit to remove it. be careful, the registry runs your machine. delete the wrong thing and you could be reformatting your hard drive.
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I would try uninstalling it in Safe Mode (F8 on boot option) & immediately run a registry cleaner such as CCLEANER (freeware).
If that doesn't do it, try going into control panel/admin tools/services & check if the program is listed, if it is disable it in the settings table, then reboot and repeat above from top. Good Luck
Greetings, First thing I would do in your case is get a free program that will delete files and erase them completely. Click Here for that. Now I would go to control panel and go to add or remove programs if Windows 7 your using go to control panel select programs and features. Find Micro Trend and remove it from your programs. If it will remove all the files then go to Windows Security Essentials. This is that easiest and free anti-virus software and I use it without a hitch. For those of us who do not like to spend or waste money on virus software that is over-inflated in price for one and you can get what you need works just as good and in some cases even better. Simple to install and does not cost a dime. I find it amazing how these companies especially the average user gets burned buying anti-virus software when it is free to download. That is how to deal with that issue. When your finished uninstalling Micro Trend off of your computer a pop up will appear and say your computer is at risk you need to install antivirus software. That is when you know you got rid of it. Now Click Here to get the free stuff be sure to pick your Windows Operating System correctly 32 bit most likely will do you fine, that is the most common..........John
http://free.avg.com/ww-en/download-avg-anti-virus-free Here's a link to one of the better anti-virus programs. I have used this one for several years and it does the job. You may have to uninstall Trend Micro and then install A.V.G. as most anti-virus programs will conflict with each other.
With vista I had the same problem, but when I enabled network fileshareing and set up some network drives it started to answer on ping requests, so it should be one of the networking protocols to enable.
2 anti-virus software can not co-exist on a computer system ; therefore you did the correct thing by uninstalling the old anti-virus first . However , there are lots of anti-viruses which do not get deleted (uninstalled) by going to Start > control panel > Add/Remove program. These anti-virus have to be removed by special "uninstallers" . I do not know which Anti-virus you have on your system , therefore I will provide you with the link of most common anti-virus uninstallers :
once the antivirus is removed through the uninstaller , then try installaing the
new anti-virus which was giving you "files corrupt" message ... it will then work fine. Also , . I would like to suggest you a very good
anti-virus which you can download free of cost from internet :
To remove /
reset the uninstall password for Trend Micro OfficeScan Edit Ofcscan.ini
Windows.95/98 machines it is usually in C:\Windows\Ofcscan.ini On
Windows.NT/2K machines it is usually in C:\WINNT\Ofcscan.ini May also be in
C:\Program Files\... Open the Ofcscan.ini
file using notepad search for the [INI_CLIENT_SECTION] Find the line
reading Uninstall_Pwd= and type a # at the beginning of the line
to comment it out. Insert a new
line saying Uninstall_Pwd=70 Save the Ofcscan.ini
file and retry the uninstall. When it prompts you for a password, enter a '1'.