I have Trend Micro Officescan software installed on my machine (Toshiba notebook PC with Windows XP Professional. My machine was once part of a network domain. Now I want to uninstall Officescan in order to install a new single unit anti-virus program. Officescan however asks for a password as part of their uninstall process. I do not have the password information or any way to obtain the password. Is there a way to get around this problem and uninstall this software without causing serious problems to my computer or operating system.
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Re: Uninstalling Anti-virus Software
Hello, Follow the steps to solve the problem 1. Select Start -> Programs -> Administrative Tools -> Services 2. Services window appears select the appropriate antivirus which are running automatically when the system starts, STOP them by right click on the services 3. Close the window 4. Select -> Start -> Programs -> Control Panel -> Add/Remove Programs 5. Select the trend software which you like to un-install 6. Un-Install wizard appears and follow the steps 7. Restart the system 8. Now you can install the latest antivirus you have
Let me know if your problem is solved and rate me as FIXYA!
Go to your main window. select start and run. in the window that pops up, type regedit and enter or ok. the registry screen comes up. choose edit and "find." in that window type any occurence of the trend program - any names associated with it. and hit ok. it will scan the registry and stop when it finds anything doing with trend or its wording. right click on the item and it will verify that you want to delete it, say yes and its gone! now hit F3 it will continue its search and stop. do again what you did above and hit F3 again. even if you manage to delete the program through control panel add/remove programs, a mirror file stays in the registry unless you do a regedit to remove it. be careful, the registry runs your machine. delete the wrong thing and you could be reformatting your hard drive.
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I believe you have OfficeScanNT RealTime Scan not running as well. OfficeScanNT Listener is dependent on this service to run.
In order to fix this issue you will need to: click on start or windows logo type services.msc Click continue if you are prompted for administrator rights. Find the RealTime Scan service and right click and start the service. If it does not fail, start the Listener service as well. If you receive an error it should tell you there is another service that is not started that they both depend on.
With vista I had the same problem, but when I enabled network fileshareing and set up some network drives it started to answer on ping requests, so it should be one of the networking protocols to enable.
This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.
The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.
A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.
To prevent this message from appearing, follow the steps indicated
a.Check the program version of the Trend Micro program installed on
b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.
c. If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.
To remove /
reset the uninstall password for Trend Micro OfficeScan Edit Ofcscan.ini
Windows.95/98 machines it is usually in C:\Windows\Ofcscan.ini On
Windows.NT/2K machines it is usually in C:\WINNT\Ofcscan.ini May also be in
C:\Program Files\... Open the Ofcscan.ini
file using notepad search for the [INI_CLIENT_SECTION] Find the line
reading Uninstall_Pwd= and type a # at the beginning of the line
to comment it out. Insert a new
line saying Uninstall_Pwd=70 Save the Ofcscan.ini
file and retry the uninstall. When it prompts you for a password, enter a '1'.