Question about Microsoft Windows Server

Uninstalling Anti-virus Software

I have Trend Micro Officescan software installed on my machine (Toshiba notebook PC with Windows XP Professional. My machine was once part of a network domain. Now I want to uninstall Officescan in order to install a new single unit anti-virus program. Officescan however asks for a password as part of their uninstall process. I do not have the password information or any way to obtain the password. Is there a way to get around this problem and uninstall this software without causing serious problems to my computer or operating system.

2 Answers

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Expert
160 Answers

Hello,
Follow the steps to solve the problem
1. Select Start -> Programs -> Administrative Tools -> Services
2. Services window appears select the appropriate antivirus which are running automatically when the system starts, STOP them by right click on the services
3. Close the window
4. Select -> Start -> Programs -> Control Panel -> Add/Remove Programs
5. Select the trend software which you like to un-install
6. Un-Install wizard appears and follow the steps
7. Restart the system
8. Now you can install the latest antivirus you have

Let me know if your problem is solved and rate me as FIXYA!

Posted on Apr 18, 2008

Anonymous

Go to your main window. select start and run. in the window that pops up, type regedit and enter or ok. the registry screen comes up. choose edit and "find." in that window type any occurence of the trend program - any names associated with it. and hit ok. it will scan the registry and stop when it finds anything doing with trend or its wording. right click on the item and it will verify that you want to delete it, say yes and its gone! now hit F3 it will continue its search and stop. do again what you did above and hit F3 again. even if you manage to delete the program through control panel add/remove programs, a mirror file stays in the registry unless you do a regedit to remove it. be careful, the registry runs your machine. delete the wrong thing and you could be reformatting your hard drive.

Posted on Sep 01, 2007

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Open the Ofcscan.ini file using notepad search for the [INI_CLIENT_SECTION]
Find the line reading Uninstall_Pwd= and type a # at the beginning of the line to comment it out.
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Save the Ofcscan.ini file and retry the uninstall. When it prompts you for a password, enter a '1'.

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