There could be a couple of reasons why your camera would not start.
Before considering it to be defective, verify that the camera has batteries inside and that these batteries are charged. To do this:
- Locate and open the battery compartment.
- Identify the type of batteries needed and purchase new ones OR
- Recharge the batteries with the recharger provided.
- Place the new/charged batteries inside, closing the battery compartment.
- Try to turn on the camera.
If the camera still doesn't work after verifying that the batteries are in order, remove the memory card and any other accessories that the camera may have and try turning it on again.
If still the camera won't turn on, one last step can be performed if and only if your camera uses standard batteries (AA or AAA). If this step is performed incorrectly, you could short circuit the batteries, which would discharge them. This procedure will not damage the camera if performed correctly. Please pay attention and do exactly as explained:
- Locate and open the battery compartment.
- Remove the batteries.
- Place the batteries back inside in the opposite direction than the one indicated. If the position indicated is for the positive end first, place the battery with the negative end first. Do this process for all the batteries.
- Close the battery compartment.
- Attempt to turn on the camera. It will not turn on, but this step is necessary nonetheless.
- Open the battery compartment.
- Remove the batteries.
- Place the batteries in the correct position according to the indication.
- Close the battery compartment.
- Attempt to turn on the camera.
If the camera still does not work, it is likely that it is defective. At this point you should take the camera to an authorized service center.
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