Question about GN Netcom (9120-48) Wireless Headset
I cannot hear any sound out of my GN netcom 9120 wireless headset. This product has worked just fine for a year. We recently have a serious of power outages at the office. And since then (2 days ago) I have not been able to get the headset to work. I have unplugged all the cords and replugged everything back together. I have checked the power cable. The regular phone that this is connected to works fine. The green light is on the docking bay to indicate that there is power for the headset. When I speak into the headset, I can hear my voice amplified by the headset's microphone. Yet I cannot hear a dial-tone or anything over the phone lines through the headset. I tried turning the channel selector wheel on the docking station, but nothing seems to change the fact that I cannot hear anything through the headset. What else can I do? Thank you for any help you may offer! -Alan
I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.
It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.
Posted on Jul 16, 2008
On the back of the base is a "compatability wheel." try spinning the wheel until sound comes out of the headset.
Posted on Sep 09, 2008
Hoe can i configure a brand new headset with an old base?
Posted on Aug 08, 2011
Tips for a great answer:
Dec 30, 2009 | GN Netcom Lands Phones
Dec 19, 2009 | GN Netcom GN 9120-28 Wireless Headset
Oct 07, 2009 | GN Netcom 9120 Wireless Headset System w/...
Sep 08, 2009 | GN Netcom GN 9120 Professional Headset
Nov 07, 2008 | GN Netcom GN 9120 Professional Headset
Nov 04, 2008 | GN Netcom GN 9120 Professional Headset
Jan 30, 2008 | GN Netcom GN 9120 Professional Headset
Dec 12, 2017 | GN Netcom (9120-48) Wireless Headset
Feb 07, 2018 | GN Netcom (9120-48) Wireless Headset
Usually answered in minutes!
Step 2: Please assign your manual to a product: