Drive was purs=chased in Nov but not installed until May. I have been using it to store my music and pictures, it worked fine until approx 18 July. Since then it will not connect. It lights up put you can not feel it running. I have done the troubleshooting recommended by windows with no relief. I have over 350GB of music and pictures stored to this drive that I can't use. HELP!!!!
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
"It lights up put you can not feel it running."
u cannot feel it running.. it means that its pcb is damaged or the motor has damaged.. there is nothing u can do with the softwares. better u give to some data recovery experts. Check on the seagate website for authorised experts..
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Re: Device is recognized
I have seen a lot of this lately and apparently it is the heat buildup inside the enclosure that kills the drive.
You can try running SeaTools for Windows for diagnosis and/or GetDataRight for file recovery. (There are other recovery software available which are just as good).
In some cases what I have done is to physically extract the actual hard drive from the enclosure and connect it either IDE or SATA to a working desktop; run diagnostics and file recovery programs. This of course would void any warranty but 50% of the time data was recovered. I had also to install a 3rd HD where I can save the recovered files as well as an extra blower to cool the drives.
Again, there is no guarantee with the above method. If the files are really mission critical, you might be better off seeking professional services of data recovery firms.
Post back how things are or should you need additional information.
Good luck and kind regards.
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Do I understand correctly that your computer is still playing music that is only on your USB drive device but it does not recognize the device with a drive letter?
If you had to install a driver then uninstall it and try reinstalling it. If you did not have to install a driver or this doesn't help then shut the computer down. This means turn it off, no sleep, hibernate, or any other sort of shut down mode I mean really shut it off.
Unplug this device turn the computer back on and let it boot up completely.
Shut the computer down again, completely. Turn the computer back on and once it boots up completely try plugging your device back in and see if everything is now recognized. Does it beep when the device is plugged in the same way it did when you first plugged it in when you first got it?
If it still does not find your USB drive and it beeped differently then there's some problem with the computer seeing the device. My next attempt would be to check the USB wires to be sure they are still working, full continuity from one end to the other.
If all this is working then perhaps something may be wrong inside the device.
The latest version of the Sansa E250 only has one mode... MTP. USB mode has been removed. My windows XP laptop would see the device and install it fine, but Media Player, Yahoo Music, and any other software would not recognize the MTP device until I installed Windows Media Player 11.
Once installed, even Yahoo Jukebox recognized the device.
I returned 1 & got a new one before I tried this solution. So if you're having a similar issue, don't return it until you've tried the latest version of WMP.
First make sure you have the right drivers installed, you're hearing the "new device connected" sound when you plug it in, it's listed as recognized under device manager, and the only problem seems to be that iriver music manager isn't recognizing it.
If everything is working except for the music manager, then try holding down the "fast-forward" button at the same time that you connect the cable to the iriver. You probably want to keep iriver music manager loaded, to see if it's recognizing the player while you test this; try attaching/detaching the device several times, while you're holding down fast-forward and while you aren't, to see if that's enough to fix your problem.
I have no idea why it works when it does, it's an ugly kludge, but it seemed to fix the problem for me, and saved me from having to buy an entirely new flash mp3 player to replace this ancient one.
try to re-install the drivers for the mp3 player...that might work...or try using other programs to download music rather than windows media player. that is not the best thing to use to get music...try something like limewire, ares or even i-tunes.
If nothing else works, try using a usb card reader to get the pictures into the computer's hard drive. A nice usb card reader is available in all electronics stores such as Best Buy, Walmart, RadioShack, and so on.
possible a loose connection, check to ensure you close the drive until a check is heard.check device manager to ensure device is listed and then go to its 'properties' ensure the current devis is recognized.you could also do a remove device,reboot, and have OS recognize a new device.clean the device with a lens cleaner.