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If it is under warranty, call Whirlpool at 1-866-698-2538. If it is out of warranty, try running the washer with no clothes in it in spin cycle. If it runs fine empty, it may be that when you had clothes in it they were not balanced evenly in the tub. If it runs off balance when empty, then a spring may have broken or come off. Contact an appliance repairman.
One of the most common problems with front load washers is that the shock absorbers that hold the tub in place can break. These shock absorbers steady the tub during the wash and spin cycles. It is when the spin is happening that they take the worst beating. It is also during the spin cycle that the breakage will be most evident. If your load is even a little bit out of balance and the shocks are broken, you machine may dance all over the floor and sound like an airplane about to take off. The tub will flounder around uncontrollably and the clothing will come out very wet because of the tubs inability to maintain the spin speed needed to wring out the water.
To see if your machine has broken shock absorbers, remove the bottom cover and look in. About halfway back on either side will be a small cylinder that moves in and out to absorb the movement of the tub. Often the loop that has a pin through it to secure it to the machine will be broken. Sometimes there will be no visible damage, but if you unhook one end of the shock, the slide movement will be very easy and there will be no resistance. The shock should be in and out fairly hard; this is what holds and steady?s the tub of the machine.
The parts are easy to find online by doing a search for ?appliance parts? and then entering your model number in the box provided by most websites. The replacement
call someone out to look at it from where you bought it or have them replace it. the noise shouldnt be there and if you just bought it you should have a warranty on it so the repair work if any should be free.
there are springs that keep tub centered.also some small glides that can wear.most common prop.spring.most models can look thru bottem .the spring that fails most is towards the back,left rear,goes from washer to body.check that out God bless,tom