Good morning, I have a problem with my Microtek, used with the firewire connection.
I obtain a normal prescan with the original Microtek software and with Silverfast AI, but the result of the scan is a black (black not dark) image !
The scanner is again in warranty, but before to dispatch it in Germany, I want to be sure that it's defective !
I've tried with two different PC (desktop and lap-top computer, Windows 2000 and Windows XP) but the results are the same.
All the software are upgraded to the last version !
Please I need your help.
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Re: No scan with Microtek Artixscan 120 tf
When you say -'normal' prescan
you do mean you get an image?
If this is so I would remove all software.
Do a disc clean
Reboot the computer
Re install the original supplied software-ignore for the time being any down loaded upgrade,
Come back tell me what you have
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3840 is an old scanner and the latest driver for it in microtek website is for xp. but you can try using the win7 64-bit driver of ArtixScan DI 1210 which you can download here:
after downloading, DON'T INSTALL it. put it in a folder, then using your WINRAR, extract it (right-click then click Extract Here). Then MANUALLY UPDATE your driver by browsing to your folder when windows detect your printer or click add printer in Devices and Printers in Control Panel.
I bought the pro version of the 8700, used it about once a month--very light use. When it died, I found that Microtek won't even sell parts! I agree, NEVER buy another Microtek product! This thing cost me over a $1000 and after one year, NO support! Any company but Microtek.
First thing to do is un install and reinstall the software.
Then consider - what other software could be running the could conflict[A graphics program for example]is to try another software for scanning if available.
The other thing to consider is the age of the scanner- if it is from the DOS era-95/8/ME- then it will like as not not run- there is a firmware problem.
Scanners have a controller chip - DOS era devices are looking for DOS commands - and they are getting NTFS commands- various makers like Microtek tried driver fudges- but they did not work.
It has to be a NTFS scanner for NTFS commands.