Question about Whirlpool GS6NBEXR Side by Side Refrigerator

1 Answer

Whirlpool ice dispenser not working, but water is

The ice maker works fine, but the door dispenser unit does nothing. No ice cubes and no crushed ice. It's like there's no electric connection. Is there a fuse? How do I get to where the switch is? The light bulb in the dispenser area also is out, but I don't know if that's related.

Posted by sndhertz on

  • 1 more comment 
  • Anonymous Apr 22, 2009

    I have the same problem. Everything is working fine except the dispenser. The ice maker is producing ice, the door for the dispenser is opening and the water dispenser is OK. Just can.t get ice from the door.

  • peawack71 Apr 30, 2009

    Snap - ice maker is making ice - but will not dispense the motor at the back does not appear to be turning to push the ice out - also light not working though bulb is ok

  • donnamull1 May 04, 2009

    went on vaction. came home and used remainig ice. unit did not produce any more ice. it is the double door pro series, about 5 years old. i had same problem when initially purchesed. was sent a soliniod which i had to install. it resolved the problem until now. that is all. Tony.

×

Ad

1 Answer

Anonymous

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 98 Answers

There are three common problems with icemakers:

There's no ice
Small or too few ice cubes
Specks in the cubes
Note: If your repair problem isn't listed, click here to email the RepairGuru. He will give you the help you need.


There's no ice If your ice maker has stopped producing ice completely, check these, in this order:

  • It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these:


    • If your ice maker has a small red plastic lever, lower it to lower the wire.


    • If there's no plastic lever, simply lower the wire.


    In either case, the ice maker should begin producing ice again. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.

  • The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary.


  • The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.


Small or too few ice cubes If the ice maker is producing ice poorly--making small cubes or too few cubes--you probably have a clogged water line, a defective water-inlet valve, or a defective ice maker mold thermostat that isn't cycling properly. Check these:

  • The water line that's attached to the back of the refrigerator. Make sure you have good water flow. If the flow is poor, repair, clean, or replace the tubing or the shut-off valve that supplies the water.


  • The water-inlet valve. Replace it if it has failed.


  • Check the freezer temperature. If should be 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.


  • The ice maker mold thermostat. Make sure that it's cycling properly.


Specks in the cubes If you find black or gray specks in your ice cubes, have a look at the ice cube tray. If the protective coating is peeling away, the most economical solution is to completely replace the ice maker.

Posted on Apr 01, 2009

Ad

5 Related Answers

Carmen Mikulic

  • 415 Answers

SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

Ad
aborcass

Ron Coons

  • 2651 Answers

SOURCE: Ice maker only produces crushed ice

not really a reset button but htere is a solenoid that controls the type of ice coming out of dispenser. with the ice bucket in place give a look at it from underneath and find the brass rod spanning from front to back of bucket. that rod hooks into a solenoid catch that when activated lifts the rod up and down for crushed/ or cubed ice.. after locating the "hole" in which the rod enters you should also see a corresponding plastic ring that would catch the rod upn activating stich and pull/up and down.. Ill assume that the "catch ring" is tuck in the up positon , might only be frozen up in which case you can hit it with a hair dryer to melt it, its also possible that the \solenoid had melted it self in the up position in which case you need to replace it.. to check this theory you can hook the brass rod into the ring assy in which case youll only dispense cubed no crushed

Posted on Nov 03, 2008

Anonymous

  • 296 Answers

SOURCE: Ice maker only makes crushed ice, no cubes

hi.
I slid out the tray, found the lever in the back where the rod went in, pulled it down, reinserted the ice tray, and IT WORKED! At first I thought I broke the lever, because I had to hold it down with a knife while I was inserting the tray, but it just must have been stuck.
chek these sites
http://forum.appliancepartspros.com/refrigerator-freezer-repair/23620-ice-maker-only-makes-crushed-ice-no-cubes.html

There is an opening next to the auger that dispenses the ice. In there there is a lever that must move up and down. It actually seats the metal rod on the bottom of the ice maker and controls cube or crushed. Make sure the lever is down (cube position) when you return the basket to the freezer. I had to hold it down while I slid the rod into the opening. Cubes again. http://www.applianceblog.com/mainforums/showthread.php?t=783
if satisfied plz rate this answer
all the best
regards

Posted on May 27, 2009

Anonymous

  • 1 Answer

SOURCE: Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Posted on Jul 30, 2009

woodchuck789

Charles T Nevin

  • 4070 Answers

SOURCE: Ice Maker GSI-26 dispenses crushed ice and will not dispense cube

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Samsung side by side ice maker not working


You have 2 separate valves, 1 for the water dispenser and 1 for the ice maker. (otherwise your ice maker would overflow every time you got water from the dispenser and your dispenser would flow every time the ice maker went to refill.) They are fed from the same tubing.

The cube/crushed ice motor is completely separate from the ice maker itself and should have absolutely no bearing on the water flow.

You have narrowed down the problem quite nicely to the ice maker water valve. There is one more thing to check though, the connector. There should be a multi-contact connector from the ice maker to the back wall of the freezer, usually 6-9 wires. Pull that apart and check the cord side (ice maker side) for any corrosion. BE CAREFUL NOT TO TOUCH THE OTHER SIDE AS THERE IS LIVE 110V!!! If you don't see any corrosion, still try try disconnecting and reconnecting 5-10 times and see if that solves your problem. If you see corrosion, unplug the refrigerator before working on the back wall part of the connector. [This connector besides powering the ice maker also allows the ice maker to control the water valve which can't be inside the freezer]

Sep 03, 2016 | Samsung Refrigerators

2 Answers

LG ice maker will not dispense cubes without crushing them


Check the evaporator system, that release the cubes, when that does not work the cubes stay stuck inside.

Oct 31, 2008 | Refrigerators

1 Answer

Ice maker


check to see if you ice bin has full size ice cube in it... if there is then you dispense is stuck in the crush mode check to see if there is something keep the crushing wheels from releasing... other than that it could be the control on the door..hope this helps

Aug 26, 2007 | GE Profile 26.6 cu. ft. Side-by-Side...

1 Answer

Ice maker works fine and ice comes down but when it goes to crush the ice it wont crush it jams up


Hi,

Remove the ice bin, examine the metal arm on the back of the bin. This arm needs to move up and down freely, this arm is the shifter for the cube and crush setting. Also look at the square hole in the back of the freezer where the bucket came out of, the shifter in there needs to be down all the way also.

With the freezer door open, depress the cube setting on the door, hold the light switch and depress the dispenser button, do you hear a click? If so the shifter works in the freezer and the problem in in the bin itself. With no model number given, I have to assume the ice bin is not in the door, its inside the top portion of the freezer section.

Good Luck

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

Nov 05, 2013 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

I have a Kenmore side by side, not sure the model, but it's probably 10 years old or so. It has an ice maker with water, cube and crushed ice dispenser. The ice maker works fine, but it will not dispense...


Most of the time the bin has been removed and not put back in properly. When this happens ice blocks the drive motor. Remove the bin and turn the auger by hand make sure it will turn and is not jammed. Now with the bin out push the light button in that turns the light out and have someone push the button for ice while the door is still open the motor should turn in the back make sure thereis no ice blocking it. If it turns nothing is wrong with the motor. The clicking sound is usually the motor jammed by ice or the auger not engaged on the motor. hope this helps good luck

Aug 15, 2010 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

1 Answer

Whirlpool GS6SHAXMB00 ice dispenser not working


remove the ice bin close door and push for ice and hear if the motor working if motor not could be door switch if motor working is the solideo valve

Mar 19, 2009 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Ice maker not getting water after changing filter


Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
bin.
 Is the ice dispenser stalling while dispensing “crushed”
ice?
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
compartment.
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

REMEMBER:
 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf

May 15, 2008 | Whirlpool GS5SHAXN Side by Side...

2 Answers

Ice maker not working


The icemakers won't make ice if the temperature is not below a certain set point. Varies between manufacturers. Try making the temp colder.

Feb 01, 2008 | Hotpoint HSS25GFP Side by Side...

1 Answer

Whirlpool icemaker not giving cubes, only crushed ice


If less than a year old should still be under warranty

Sep 05, 2007 | Whirlpool ED2FHEXN Side by Side...

Not finding what you are looking for?
Whirlpool GS6NBEXR Side by Side Refrigerator Logo

2,107 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4656 Answers

jdthefixer

Level 3 Expert

746 Answers

Marvin
Marvin

Level 3 Expert

85231 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...