Did all troubleshooting on hp website, went through it again with tech support, reset printer, tried new cartridges. Tech. support told me it was the printer and there is no fix...any ideas on what is wrong with printer and how to fix. The problem is on the color cartridge side.
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- Remove the cartridge that is not working. - look for a lint free cloth "coffee filter" then dump w/ water- clean the copper contacts of the cartridge- make sure that the air vent is open; if not pinch it a bit- remove all the cartridges- check if there are are inks spills- use lint free cloth to clean the part where you are have trouble with- install the inks again- run alignment and clean cartridges on the panel if still nothing works, call HP tech support and ask for replacement of the ink. note: they will do the same steps again for troubleshooting and documentations.the reason why this happens:- that the copper contact does not touch each other- cartridge air vent is sealed- not an orig HP ink- Print head problem, needs cleaning
One reason why it will not give you a full yellow bar in the Ink Levels is that the replacement cartridge used was a non HP cartridge. To resolve this issue all you have to do is to purchase an original HP cartridge from HP.
You can call HP's customer service which is 18004746836 and order the cartridges from them or go to HP's website which is hp.com.
HP currently offers Free next business day delivery for their cartridges and paper.
If you are using an HP cartridge and it's still not giving you a full bar on the Ink Levels don't hesitate to contact their customer service and if your printer is within warranty they will surely address your concern immediately.
Hope this helps
If the cartridges were out of the printer in the open air,they might have gone dry. Try to reseat cartridges 2-3 times,if isssue persists,get a new colour ink as Kodka will certainly not replace the ink for you.
04-26-201210:27 PM 1. Remove all cartridges and turn off printer 2. Unplug printer and wait one minute 3. hold down # and 9 while plugging power cord back in. 4. Wait a few seconds, then press the power button. 5. Display should read "Full Null Reset" 6 Only install color cartridge. Close cover 7. Wait for machine to ask for black cartridge, then open cover and install black cartridge. 8. Close cover 9. Alignment page should be printed automatically.
I find a solution 6180
unplug power cable
press 9 and # on keyboard
replug power cable with buttons pressed
the error must disapear
change the print cartridge indicated they became bad ( why ?)
reset is done you must reput language and network ip adress