Try downloading the MEDIA MONKEY. Its better than windows media player and itune. It automatically detects any mp3 players and you can synch your mp3 player without any problem. Whether you are using vista or xp the media monkey is way better than windows media player.
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ok so i called 1-866-sandisk and she told me how to fix it. you just flip the key lock at the top so you see orange, then hold down the record button. then you should get some sort of message on the screen. then you plug it in and under my computer a file should show up. you open it and make a folder in it called sansa.fwm (i think thats the right folder name, if not, try sansa.tmp or email me). then you unplug it and it should say formatting or something like that. once its done it should work.
I had this same problem. What I ended up doing was going into My Computer into the device itself and seeing what showed up. It appears a few new songs I popped on there the day after were appearing but nothing else. I deleted all the files, unplugged it from the computer and let the library update, old songs were still playing. Plugged it back into the machine and voila they showed up.
first you have to turn your sansa on and go to the setting and then you have to go to usb mode and ptu it on "mtp"
then plug it back up to your computer and this time when you plug it up the computer will start detecting it and when add song use your windows media player