I have an Alpine Living Air XL15 which doesn't produce ozone . It has new plates but I,m told the plates should glow or sizzle. Can you tell me what the voltage should be at the grid plates. I had the balast replaced and maybe it's the wrong one?

Remember the glass plate is thicker than the ceramic. The whistling may actually be arcing of the metal tabs to the plate. Take the plate out and push the metal tabs in and towards the space where the plate sits. This will make the fit tighter and eliminate your problem. Re-install the plate.

TEST THE CONTINUITY OF THE BULB AND THE WIRING AND THE PARTS INSIDE.


DOES THE UNIT STILL WORKS NORMALLY ASIDE FROM THE BULB?

You realize this is a really old machine!! The little fan is for ozone level detection, not production.
To see if the machine still will produce ozone
1) Set the switch to manual rather than auto and always run it on manual.
2) Remove the back of the machine and remove the 4" white plates. Check them for cracks, breaks in the mesh, loose mucilage, discoloration, burned spots, excessive grease or nicotine, or particulates such as dust, dog hair, or lint. Clean the plates using a solution of 1 part plain AMMONIA to 1 part warm water. Soak 5 minutes, brush with a soft brush, rinse well, and blow dry. DO NOT use any kind of cloth to dry the plate. Avoid putting fingers on the mesh.
3) If the plates are damaged in any way, call Vollara (new name for EcoQuest) and order replacements. 1-800-989-2299. Use #16618 as the dealer referral number if you are no longer in touch with the registered distributor who sold you the machine.
4) Insert the plates, making sure the metal contact fingers press on them firmly.
5) If none of the above works, most likely the power to those contact fingers is no longer strong enough to arc through the plates.
6) Call customer service, and they'll explain your options.

DO NOT USE IT WITH A DEFECTIVE PLATE!!!

It should be used with 2 plates. Order new plates IMMEDIATELY. They aren't too expensive, and hopefully will save your machine if it hasn't been damaged too severely.

Call Vollara (new name for EcoQuest) (1-800-989-2299) and use #16618 as your Dealer Referral number.

If you are sure that the plate is clean, in perfect condition, and inserted correctly, it would appear that the transformer is defective. This means that power is not going through the metal contact fingers into the plates.

The light probably has burned out. It is not essential to the working of the machine, so it isn't anything you need to be concerned about.

Vollara (formerly Alpine/EcoQuest) is no longer producing or servicing the XL-15. However, a newer version, called the Classic, is available. You can call Customer Service 800-989-2299 and they will tell you your options. Use #16618 if you need a referral number.

You probably have a burned out high voltage transformer. That's what produces the ozone. Helpful hint...........the high voltage transformer is also the one used in bug zappers

The ozone plate may need to be replaced.

Mine has a switch lower right hand side that will stop the ozone.

Clean the contacts that touch the plates with Qtips and 70% or higher isopropyl alcohol and replace the plates. Sparking on the plates usually is a sign of a crack in the plate. The electricity is passing through the plate, creating an arc. The crack may be invisible to the naked eye.

Confirm that the appropriate sections of the circuitry are powered up and drawing power; check the interlock switch action; toss it back to the maker because the Hi-V transformer or ladder circuit or sense or hold caps were (if testing proves) never quite functional.