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This is a service station error. One of the more common causes I have come across is a piece of paper or foreign object jammed in the service station. It is located on the right hand side of the carriage. Unplug the plotter. Plug it in and the minute that you hear the print head move, unplug the power. Then open the window, move the head out of the way and look for a foreign object stuck in the service station.
Tri color cartridge contains Cyan,Magenta & Yellow color inks, mono cartridge contain black ink, combination/mixing with these inks desired color out put will prints on paper.. If any one or more inks are missing/dried, result mis matched print outs on paper.
In your case I feel it's Magenta ink is not firing..,nozzles may clogged, try to clean the nozzles with solvents & try it...If no result ,. replace the color cartridge..
Ink levels are an estimate. They are approximated according to how much color might have been used. You may be out of all the color inks, they may be dried out or clogged. There should be a head cleaning operation for the printer, but it uses ink too.
Perform "clean print heads" in printer properties select printing preferences,service then click clean nozzles, perform twice or thrice then do the nozzle test, if print heads are recovered your will be in safe, other wise***Two print heads are in this printer each print head leads two colors, left print head leads black & yellow and other one leads cyan & magenta. You need to replace the print heads based on the color which missed.
This model printer has only two slots for ink cartridges. One is for a black ink cartrigde and the other is for a tri-color cartridge which contains cyan, magenta and yellow inks. This tri-color cartridge has run out of yellow ink, you need to replace this tri-color cartridge.
I have worked/ serviced similar Laserjet Color Printer with same issue. Actually,
prints with faded colors or different colors are due the the dust/
toner dust accumulated on the optics (mirrors and lenses) inside the
printer, which refect the laser beams to form prints. For instance, red
color is formed by a mix of yellow and magenta toners. The color
is replaced by yellow due the the partial or complete blocking of the
image laser beam for magenta as the mirrors which
reflect laser beam get covered with dust and toner (which partially
blocks the laser beams). Hence the image is
not produced properly. This needs professional hands for servicing and cleaning of the optics inside the printer. Note
that first magenta goes off, followed by
yellow, then cyan and lastly black. This is due to the mirrors
placement inside the printer. Magenta is the last one facing upwards at
45 degrees angle and gets most of the dust and goes off first.
assure that the printer requires ONLY CLEANING OF THE MIRRORS, which
are inside the printer. So, it is advised that you get the printer
serviced by any printer repair/ service professional.
(Please note that the mirrors, lenses and scanner assembly inside such
printers is extremely complex and can get damaged very easily
especially the mirrors).
Hope it would help. If you need any clarification, let me know Good Luck! CreativeTECH