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sounds like you have a parasitic draw. motor maybe your radio antenna if its powered. you can test for a draw but without knowing what vehicle we are talking about I cant tell you what is considered excessive. some internet research should help you perform the draw test.
Mine would brew the first cup fine, then the pump would run but would not draw water from the reservoir. I turn it off, turn it back on it would draw water for one cup then would not draw water again. I unplugged it waited 30 seconds and plugged it back in, assuming that would reset the electronics. It worked fine following the PDPU (power down, power up) procedure. Simply turning it off will NOT reset the processor, you MUST unplug the unit. Remember to wait 30 seconds or so prior to plugging the unit back in.
What you are describing sounds to me as though your steam knob is open. Close it by turning it clockwise, or toward you. When this is open, it is drawing either water or steam, depending on whether you engage the steam button, and you will always hear the drawing (motor) sound.
This sounds like the solenoid valve which runs the water through the drawer is malfunctioning. There could be many causes for this: bad control board, bad/stuck valve, loose electrical connection on solenoid valve, etc., etc...
These solenoid valves can be seen by raising the top of the machine. First test would be to see if the valve electrical connection has voltage on it during the part of the cycle when water should be running through the drawer. Then it gets more complicated...
I think the magnetic valve is defective. This is located on the left side (seen from behind inside the machine) and there`s connections between the thermoblock and the hot water outlet. Try to press the steambutton and check if the magnetic valve clicks, and maybe check with a voltmeter if it`s receiving power.
PS. During steamprocessing the pump just have small ticking sound, and not the same sound as during brewing. There is no way around this Fill system message, and the reset function is not activated until any System Messages has been clared.