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Check video for 'fax receive set up' in similar model:
Manual receive: In coming call receives like telephone Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings) Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines) Set up your best option as per your requirement.
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
There are two ways to configure a fax machine to answer the phone line. The first way is by pushing the "auto answer" key on the keyboard of the fax itself. When this key is used, the fax machine answers all calls that come in after a certain number of rings. The other way is to manually press the fax button when an incoming call is happening. You can set the number of rings for your machine to pick up by using the keys on the fax machine under the menu feature and then scroll using the up and down arrow keys until you see fax set up and then number of rings.
I have heard about the option that your speaking of, where they give you a separate phone number for your customers to fax when you own a business line but I don't know how the fax machine itself would be able to distinguish between the normal ring of a regular call and the double ring of the merged fax line call. I was told that when I set that up for my friends business recently, that the machine would auto recognize the double ring without any programming and to use the auto answer feature for all calls. He has not had any faxes yet (its a new business) so I can't say for sure if it works or not? I can say that none of his regular calls have been picked up by the fax so far though.
For a phone line dedicated only to the fax machine, the process is as follows:
Press Menu/Set, 0, 1.
You will see the Fax Receive window
Use UP and DOWN arrows to change the setting to FAX ONLY
Your fax machine will now answer every incoming call. If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck! Greg
You can't do that automatically on one line unless you ask for distinctive ring from yyour phone provider. Dist. ring gives one pattern for fax and a different ring for regular calls. Otherwise the fax needs to be set to manual and you answer each call and press fax start when you hear fax tones.
Try this: using a cell phone, call your fax. Listen on the cell for a busy signal, fax tones, dial tone, etc. If the fax does not answer the cell, check the following: make sure the phone line is plugged into the LINE jack on the fax, NOT THE PHONE JACK. The phone jack is to connect a TELEPHONE to the fax. If problem still exists, press MENU on your MFC, and scroll to GENERAL SETUP, FAX. Scroll to SETUP RECEIVE, and, after writing down the settings, try changing the RING DELAY or RING TIME settings. If problem is still there, press CLEAR/BACK button until GENERAL SETUP appears on screen. Scroll down to INITIAL SETUP, and select RECEIVE MODE. Try changing RECEIVE MODE settings. Write them down before you change anything.
Nope. Fax machines use what is called a handshake to establish the connection. It's a tone sent from the sending fax machine to the receiving machine to make it answer and receive the incoming transmition. It's not a unique ring. I always tell people, one of two things. If faxs are that important, you should have a dedicated phone line to receive them. Or, in instances where the message it very important. Use E-mail and sent the information as an attachment. I understand the expense of an additional phone line for a fax. But you should weigh the importance of your faxing to the expense. Are you missing valuable information by sharing a line? Just some thoughts.
Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.
its hard to understand...
the phone is connected to line 4 or not?
if so and line 4 is dedicated to fax line
then the fax tone is the cause of your confusion
fax tone is different from a regular tone phone
if the phone isnt connected to line 4 and only to all 3 ordinary lines - then the phone is getting a over volage from them
and activates the light & messege alert
let it be
you will start playing with it something else will go worng...