I TRIED USING THE STEPS FROM THE DATABASE TO FIX THE REFRESH DATABASE MESSAGE, MY PROBLEM IS THAT WHEN I PRESSED THE RECORD BUTTON AND CONNECT THE DEVICE TO MY COMPUTER IT TURNS ON FOR TWO SECONDS, DISPLAYS THE MESSAGE 'SYSTEM LOCKS, SHUTTING DOWN, AND WILL NOT GO ANY FURTHER.
HOW CAN I PASS THIS STEP TO BE ABLE TO CONTINUE WITH THE NEXT STEP.
THANK YOU,
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You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. -
Press and hold the "record" button while connecting it to your
computer. Keep holding the "record" button until you see the "new
hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Best of Luck.
Run the recovery tool from the SanDisk website. Make sure you select format when prompted.
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Best of Luck.
Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked!
M.P.
I've run into this also. a few options..
1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website)
2) Sometimes adding a couple new songs back wakes it up.
I've got the same problem too. I read this on another website:
'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC
once you have done that connect it up and it should work/recognise the player.
i don''t know how this thingy happens but this is just how i fixed mine!'
I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.
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