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yeah, this sucks, but a guy at Car Toys said that the Kenwood's are notoriously difficult when it come to the Bluetooth... through your phone, you have to disconnect from the BT100, but keep your Bluetooth "on", and then send each contact one by one. Talk about pain in the ___, but that works.
Now, my problem is that the address book comes and goes; sometimes it's available, sometimes not.
Have you tried removing the old Q from the KCA-BT100? You can do this from the Phone - Setup menu and delete the old unit. While you are there delete any other ones you see as well.
Then, on your phone, search for Bluetooth devices, you should have the KCA-BT100 show up. Pair to it, the passkey to pair is 1234 and select it on your phone to be a handsfree service/device if there is an option to do so.
This should resolve your problem, any time that you change a function on the headunit it should check with the phone that it is still there.
Unfortunately, you must have a compatible phone. The LG Shine U970 is not on the list. Bluetooth is not as standard as we would all like. See the outdated compatiblity list at http://www.kenwood.com/bt/bt100/
You have to first pair your phone with the head unit. After that is successful, unpair it on your phone, but keep the bluetooth on. Go to individual contacts, and select "send using bluetooth". If the contact transfer is successful, the phone number will appear in the Phone Book list on the head unit, the next time you pair it.