No one hears you because your microphone is probably set on mute. Go to your start menu, then go to control Panel, find Volume and Sound Control should be the icon that looks like a speaker. Double click that icon. From there Click Options and then properties, find the Microphone option and click the box to the left. This should add Microphone to your menu, then simply unmute your microphone.
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turn up the volume first. does it make a click noise out the speakers or show a reading on your mix etc when you switch it on. if it doesnt then the switch could have gone,other than that i've only ever repaired 2 mics before & they both had doggie switches so i carn't really say more than that. sorry mate.
tell them the problem then he will help u when he ask to go to settings then he will ask u to test it then say it doesnt work then he will ask for ur billing information such as adress phone number and zip code then he will send u a new one for free in 7 to ten days
my problem was that i could hear people but they couldnt hear me