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I have the same problem with mine. Screen was gray but I had sound. Nothing I tried worked. I bought a new TV and the Ilo is sitting in the junk room till I find a solution or get the ambition to take it to a shop to get checked out.
If your TV is connected to a Comcast cable box that has a volume control on it with its on screen volume at the top of the picture. Turn it up until the word "stereo" appears and then only use the TV's volume control. This should fix the problem and allow you to enjoy stereo audio.
Usually the blue screen is an indication that the video signal to the TV is not present. Most of the new TV's have a video input selection button on the TV and on the remote; try changing the video input selection.