Question about Creative Labs ZEN Vision:M Digital Media Player

It's permanently frozen

I got this zen vision m since 7-8 months ago and sometimes it freezes, but when this happens, i only have to reset it and everything works fine. But yesterday I was watching a video and it froze... but when i reset it, it was still frozen, i mean the letters appeared( u know: Zen)but nothing else happens, it doesn't rebuild... So i waited 'til the battery runs out; i charged it, i turned it on, and was still frozen!!! i reset it and ...nothing....still frozen..... Any suggestion>?

2 Answers

Anonymous

Exchange it for a new one! It's still under warranty if you bought it 7-8 months ago. Don't go pay for their defective product.

Posted on Oct 20, 2007

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55 Answers

Sounds like you have a bad hard drive and will need to get it replaced. You should take it to a technician, or if you feel confident enough, buy another hard drive and install it yourself.

Posted on Sep 06, 2007

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The same thing happened too me about six months ago after about a year and a half of using my zen with min. problems. It would freeze on 'Rebuilding..' and then there was an endless cycle of reset but eventually it would Rebuild completely and all my music and information was fine. It seemed to be playing fine but if it froze I had to start the reset game all over again. Then the real problems started. There are a few load screens before you make it to the Rebuild and it started to freeze on that instead after awhile. I was actually revealed when I froze on 'rebuilding..' and made it that far.
If you can get it into recover mode and reboot it seems to have less problems freezing but that doesn't even work for me anymore. Then occasionally when it freezes it starts to vibrate terribly and make a horrible sound. Then it stops and flashes hard disk problems.
This all happened slowly too me. It really wasn't worth the time I put into it trying to fix it. My advice is to work on getting a new MP3 player. If you can get it past the 'rebuilding..' your going to have to play the reset game every time it freeze and it will probably freeze more often.

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Creative zen vision :m 30gb wont turn on

if you don't have the kind of charger that goes directly into the dock connector, the zen vision needs a 5V charger ( it happens to be compatible with the PSP charger). if you just plug it into a usb cord it will not charger. you may also need the little white adapter piece the goes into the dock connector. i know only one place that sells older creative zen accessories and repairs creative zen visions . if you have all of that: i assume you pressed the little reset button on the bottom, it may just be frozen? if that doesn't work and you are sure you're charging it right, your logic board is dead.

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You'll need to trouble-shoot your Zen. For detailed instructions on how to troubleshoot your Zen, click here. You may also need to replace your Zen's motherboard.

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. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

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http://www.anythingbutipod.com/forum/showthread.php?t=10960

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Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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It's permanently frozen

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