I bought a colored cartridge yesterday and installed the same and followed the steps as indicated. Cleaned the contacts etc a number of times. Now when I go to print the printer does not work. When I clean the nozzles it only prints yellow and Magenta but not Cyan and black. The peacock comes out very dull reddish. I talked with lex mark Tech on line but of no avail. Can somebody help me get this working. BTW before I installed the colored cartridge the printer was printing black and it was oK. Now its gone bye bye.. Help Please
Dear as400 How did you cleaned the contacts? By using of what materials. The contact points are very sensitive and you should not rubbed with bare hand. However, once again, i want to request you to buy another original cartridge and install carefully in your printer. If this doesn't solve your problem, please contact the manufacturer.
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Thank you so much for prompt response.
Yes I cleaned it with water and cloth plus with cotton buds. Still no dice. As suggested by I will return the Cartridge for a new one.
Can you please suggest a site for Windows XP driver for this printer. I have feeling that may be the problem. It started after I updated XP, lately. Even the black ink does not print and I get 'Hardware Found'
Thank you once again,
As400
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