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Hello all, I have red stop sign across my dvd and floppy drives and they are now unaccessible. The computer is an Acer Veriton 6900. I have tried ccleaner to clean out the registry as I thought that might be the problem, but no joy.
Someone has mentioned to me it is an Acer Elock problem. I saw that Ekse said there was a workaround to solve this.
Here is the elock guide http://static.tigerdirect.ca/pdf/Acer_eLock-Management-For_Desktops.pdf it will shed some light on what is happening. You may be able to disable the elock service from start -> run -> type in services.msc Look for elock service by scrolling down to it. Right click properties,change the startup type to "disabled" and stop the service, on some elocks this is enought to stop it from working. but it depends on if they've changed it recently. post again here if you need furthur assistance.. Reagards.
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The Acer Elock is used to protect your computer from any external device or access like flash drive, any external media device, optical disc DVD etc.
To make the DVD CD station active you need to go to acer elock interface and enter the password which you first entered on the computer while doing acer elock system.
This is a Quoye straight from the Acer knowledge base for the elock software...
If you forget your password, you will need to
take your notebook PC to an Acer Customer Service Center.
Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data cannot be stolen while your notebook is unattended.
Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.
Optical drive devices - includes any kind of CD-ROM or DVD-ROM drives.
�� Floppy disk drives - 3.5-inch disks only.
�� Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.
You can try this:
You can reset the system to its default settings (all devices unlocked) by removing the password (leave the password fields blank when changing the password).
You also may be able to simply uninstall the e-lock software in add remove programs.
Is there an icon in your system tray that may allow you to disable e-lock?
You don't need to pay acer the 100usd to get the password removed,
one thing you can try first, is to disable the elock service from
start -> run -> type in services.msc
look for elock service right click properties startup type disabled and stop the service, on some elocks this is enought to stop it from working. but it debends I can fix this and I have done it many times now..
first thing to try is disabling the elock service if you can find such service from the service listing
to open up services
press start and then run type in services.msc
if you dont see run, just hold down windows key and press r to open the run menu
in services look for elock service and right click properties, startup type disabled and stop the service, restart the computer and see if the problem is solved if not drop me a comment.
I could have a look at it with remote support if your intrested.
I have a working workaround solution to this problem - save yourself 100usd (what acer requests from the unlocking) and press the ask me button to send me the free(FREE POST TO FORUM) request, Il give you the workaround, will take less than 10 minutes to solve the problem, really not worth it to pay 100usd for something this silly.
Il possibly soon make a video tutorial on how its done but for now, send me a request and il tell you how to get rid of the problem.
Thanks for the help siawolf, I will read the guide and give your suggestion a try!
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