Question about Westinghouse WRS3R3EW 33" 22.6 Cu. Ft. Side-by-Side Refrigerator w/ Plastic Freezer Basket, 4-Button...

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Westinghouse Wse6100WA side by side Fridge-icing up/not cooling

Hi, I have a Westinghouse Wse6100WA side by side Fridge. The fridge compartment is not cooling properly and the freezer is icing behind the panel inside the back of the freezer and then visibly inside the freezer as well. The more iced up it gets-the temperature goes up. Any help would be greatly appreciated. Westinghouse aren't helpful at all. I am in Australia so may be different model code in other countries. thanks.

Posted by nighteyes13 on

  • 5 more comments 
  • maki_jc73
    maki_jc73 Feb 18, 2014

    Hi Nighteyes, I recently had the same problem which you describe above last Dec 2013 and after googling for solution as it cost a fortune to call a fridge man service. Check the vent in the fridge for our model which is located next to the 1 top crisper box. A lot of ice is blocking the cold airflow from freezer to the fridge. So I defrost the fridge and let the ice melt until I can't see ice on the vent blocking the airflow. It takes awhile so I use blow dryer to speed it up. It now cools my fridge. Our model is a frostfree cycle so which should take care of itself. This method fixed up the problem. However, now it is too cold that it freezes meat and vegies, any liquid in my fridge.

  • maki_jc73
    maki_jc73 Feb 18, 2014

    I rang up Electrolux and she advise that make sure no item is blocking the vent (fridge - next to the 1st crisper box) and thermostat in both fridge (above the 1st box crisper) freezer (3rd shelves from the top - looks like a bar). Mine is clutter free. So they advise to change the settings to manufacture setting in Freezer (-18 C) and Fridge (3 C). I googled the symptoms and found explanation which you can try if you get my 2nd problem. Link: and link: *Note settings takes at least 24 hrs to balance the settings & must be done in small increment and wait for 24 hrs. Refer to suggestion in the article. I have yet to fix my 2nd problem but have taken the steps of setting it back to manufacturing settings right now. Hope this all helps! Hope you don't get my 2nd problem.

  • maki_jc73
    maki_jc73 Feb 18, 2014

    With my 1st problem, perhaps I have not defrost long enough. I turned it back on when I can't visually see the blocked up eyes on the vent.

  • maki_jc73
    maki_jc73 Feb 18, 2014

    now will try cralton's solution below.

  • maki_jc73
    maki_jc73 Feb 18, 2014

    by the way, i have now fixed up my fridge being "too cold" by setting the fridge to manufacturing setting as mentioned above in my earlier post (i.e. Freezer (-18 degrees Celsius) and Fridge set to (3 degrees Celsius). Yay!!! I just saved myself $334 ($134 call out fee and if thermostats needs to be replaced it is $200). Hope this helps those who are looking for answers. Save those two website link I posted as it helps you better understand how fridge work. I am a lady so if I can do it so can you. *wink :-)

  • maki_jc73
    maki_jc73 Feb 18, 2014

    Yay!! I fixed the problem of my fridge from being too hot to too cold to normal temperature now. I simply reset the fridge and freezer back to manufacturing settings as mentioned in my previous post above today. Freezer (-18 degrees Celsius) and Fridge to (3 C) for this model which is digital control. It would normally takes 24 hours for the settings to be in balance. In my case it took about 4 hours to see the result. Finally I can use my fridge again. Hope this helps for those who have similar problem. My recommendation is to save those two web links i posted previously above to get an understanding of fridge and how it works. I am lady if I can do it so can you. *wink ;-). All the best!

  • maki_jc73
    maki_jc73 Feb 18, 2014

    Oops they deleted my answer to your original symptoms of fridge not cooling. check the air vent as it is blocked with ice. and it worked for me but it turn into too cold that freezes my vegies. my solution for that is my last post above. keep this web links handy. Links: Link:



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This is a bad design flaw, the fridhe is cooled by fan forced air from the freazer. Two ducts vent into and out of the fridge fron the freezer and ice can block them up (which you can find if you take off all the plastic at the top and back of the fridge).
Hence, when they block up, the frindge does not cool, hence the thermostat tells the fridge to keep running which makes the freezer colder and colder, making the blockage worse.

You need to not only fully defrost the freezer (which can be done quicker by removing the plastic panel in the back of the freezer and using a hairdryer) BUT also fully dry the fridge before turning it back on.
To stop it happening again, avoid puting unvovered liquids or hot items in the fridge. Also avoid leaving the fridge and freezer doors open for long especially in humid conditions. As I said, it's a bad design.

Posted on Feb 20, 2010

  • maki_jc73
    maki_jc73 Feb 18, 2014

    Thanks for the tip! I will try your method too.



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Could be the fan that brings cold air from the freezer to the fridge dont work or the defrost system inside the freezer wich is the defrost heater the timer or the defrost termostat ,most cases is the timer.

Posted on Mar 31, 2009

  • maki_jc73
    maki_jc73 Feb 18, 2014

    with WSE6100WA model, i suspect after reading my article link posted or Nighteyes13, that my 2nd problem is most likely i defrost what is visible to me in the vent but there could be more eyes down the tube that I can't see. which means i have not defrosted enough and turned it back on. this means the defrost thermostat is not working properly to freeze all my food after fixing my first problem. thanks for tip. if it is the timer, any suggestion for the fix? or we need to get service man to fix the timer?



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