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Check the Device Manager to see if the printer is listed as well as its' driver. Also, check in the Control Panel under printers to see if your printer has an icon. If not, you'll need to install the setup disk for the printer.
there should be a rear panel to remove and check to see if there is any small peices of paper caught in the rollers or obstructing one side, if not the grip on the the roller is worn or the paper aligning bar is open too wide and allowing the paper to tilt.
This is a more common problem with shiny surfaced paper, so try a more matt rougher quality paper.
Make sure Orange protective cap (tape) has been removed from the bottom of the ink cartridge.
Either ink Cartridge is not installed properly or the function for detecting the ink level is disabled.
Make sure that you install ink cartridges at correct position as indicated by the label on the print head holder. Press PUSH mark until ink cartridge click into the place.
Hope this will solve your problem.
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