The machine flashes Paper Jam, and will not operate at all. All points have been checked, but no paper jam is evident. The machine has been unplugged to re-set and still nothing is able to clear the message and restart the machine.
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Re: Brother IntelliFAX 2800 - Paper Jam
It could be one of two things. First and most common is one of the sensors is dirty/stuck and a quick round of compressed air will usually take care of it. This is especially common if you have been running 3 hole punched paper as the loose punches tend to cover sensors. Recycled paper also tends to leave some dusty residue and that will, in time, obscure the sensors, along with a dusty environment or if the machine is on the floor.
Another possibility is one of the physical sensors got knocked off course a bit. This could be caused by pulling out jammed paper too roughly or running lots of heavy paper through the unit. I would do a visual inspection for any bent or crooked parts.
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I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.
You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;
Codes - Toshiba 2860
Paper jam inside machine.
Paper jam near the fuser.
Paper jammed inside machine when power supply is switched on.
Front cover open while copying.
Paper jam near the aligning roller
Paper jam at stacking area in the ADU
Paper feeding jam at the ADU
Manual feeding jam
Paper jam from cassette 1
Paper jam from cassette 2
Paper jam from cassette 3
Paper jam from cassette 4
Paper jam from cassette 5
Paper jam from the LCF
Paper jam in transport route 1 (LCF)
Paper jam in transport route 2 (COPIER)
Paper jam in transport route 3 (ALIGNING)
Paper jam in transport route 4 (PFP)
Original feed jam in ADF
Original transporting jam in ADF
Original exiting jam in ADF
2nd original feeding jam
Paper jam before sorter
Paper jam in sorter
Sorter early arrival jam
Paper in sorter when power is turned on
Joint open jam while copying
Paper jam outside the sorter bin
Abnormal operation of the copier main motor
Abnormal operation of the PFP main motor
Abnormal operation of the ADU main motor
Abnormal operation of the ADU side motor
Abnormal operation of the ADU end motor
Abnormal operation of the upper cassette tray
Abnormal operation of the lower cassette tray
Abnormal operation of the PFP upper cassette tray
Abnormal operation of the PFP middle cassette tray
Abnormal operation of the PFP lower cassette tray
Abnormal operation of the LCF tray
Optics carriage initialize error
Lens initialize error
Mirror initialize error
Faulty exposure lamp
Easy set-up is failed
Developer material exists at the transfer separation adjustment
Faulty thermistor or heater
Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.
This can happen when there has been an actual paper jam, and in the process of clearing the jam and removing the paper one of the optical sensors inside the paper path has been damaged, thereby giving the alarm when there is no paper in the path.
Repairing this situation requires a skilled technician and dismantling the machine. This very problem happened with my own Canon Pixma MX860, a machine I dearly loved and had only owned for six months...but the cost to repair it was as much as I paid for the printer.
I know that isn't what you wanted or hoped to hear, but I also hope it was helpful.
make sure you open all check points, if yours has a rear feed through, look in there also. it only takes a tiny piece of paper to cause it to say that. use a flash light, have had to use one to find several that way.
Usually a printer doesn't lie when it indicates a paper jam, if you have checked as thoroughly as possible and no paper can be found. It is possible that the paper just isn't feeding and a printer will sometimes indicate a paper jam when paper doesn't feed. But if this isn't the case and a jam is indicated as soon as you turn the printer on, one of the plastic jam sensing actuators may be broken or hung up.
A jam sensor may be stuck or have something stuck on it, causing the machine to think it is jammed. These sensors are normally located where the paper feeds into the printer, and where the paper exits the printer. Try forcing a sheet of paper through the machine in the direction paper normally. feeds. This may free up the jam sensors.