Disc tray won't close

If the door of your Samsung BD-C5500 Blu-ray player is no longer opening and closing with the disc tray, it may be due to a misaligned or disconnected door mechanism. Here are the steps to reattach the door so that it opens and closes with the disc tray:

1. Unplug the Blu-ray player from the power outlet.
2. Locate the small white gear wheel that controls the opening and closing of the door. This gear is located near the front of the disc tray, on the right-hand side.
3. Check the gear to see if it is misaligned or if there are any broken parts. If the gear is misaligned, carefully realign it so that it meshes correctly with the other gears in the mechanism. If any parts are broken, you may need to replace the mechanism or the entire Blu-ray player.
4. Once the gear is aligned, locate the metal arm that connects the gear to the door. This arm is located on the left-hand side of the door.
5. Carefully reattach the metal arm to the plastic tab on the door. You may need to use a small screwdriver or pliers to hold the tab in place while you attach the arm.
6. Once the arm is securely attached, plug in the Blu-ray player and test the door mechanism by pressing the open/close button on the remote or on the front panel of the player. The door should now open and close with the disc tray.

If you are unable to reattach the door mechanism or if the problem persists, it is recommended that you contact a professional repair service or the manufacturer for further assistance.

Hi Matt,

Here is the process for troubleshooting this specific issue:

• First remove your disc from the tray. I assume you have already done this.
• Ensure your faceplate (the front of your system) is on correctly. Sometimes these can become loose and off kilter. Press the two edges firmly with your hands and "push" it into place.
• Push the eject button. Although it hasn't worked in the past, adjusting the faceplate may correct the issue.
• If that doesn't work, move the disc tray drive gently from left to right when it is open. Again, be gentle-- what we're trying to do here is slightly adjust the disc tray in case it isn't entering your system properly.

Still not working? Time to send it to Microsoft for repair. You can find all of that information on their official support site. Click here for more details.

Hope that helps!

Manually eject the disc tray

1. Disconnect the power cord and any other cables connected to the console.
   
   
   
   
2. Uncoil a paper clip.
   
   
   
   
3. Position the console horizontally, as you would position a DVD player.
4. Find the yellow sticker behind the vents on the left side of the console.
5. Insert the straight end of the paper clip into the eject hole which is located just above the yellow sticker (as shown in the picture below).
   
   
   
   
6. The disc tray should pop out slightly. Pull the tray out the rest of the way with your fingers.

Note If a disc is in the tray, make sure that it is not sticky and does not have a label that might prevent the tray from opening again in the future.



If you cannot get the disc tray to open, please see the following article: 906936 The disc drive of your Xbox 360 console does not open

Back to the top Original Xbox 360 console: How to manually eject the disc trayFirst you need to remove your console's faceplate. Here's how:

1. Unplug the power and A/V cables from the back of your console.
   
   
   
   
2. Position your console horizontally, as you would position a DVD player.
3. While holding your console firmly, push the faceplate away from the console with your thumbs.
   
   Note You will need to use some force to remove the faceplate.
   
   
   
   

Manually eject the disc tray

1. Uncoil a paper clip.
   
   
   
   
2. If your console has holes below the right side of the disc drive, insert the straight end of the paper clip into the hole as shown in the picture below.
   
   If your console does not have the holes pictured below, skip to step 5.
   
   
   
   
3. Push the paper clip until you feel some resistance (approximately 1" or 2.5 cm into the hole).
   
   
   
   
4. If you're successful, the disc tray will pop out slightly. Pull the tray out the rest of the way with your fingers and skip to step 9. If the disc tray does not open, try the next step.
5. Find the two holes below the left side of the disc drive, and insert the paper clip into the first hole on the left.
   
   
   
   
6. Push the paper clip until you feel some resistance (approximately 1" or 2.5 cm into the hole).
   
   Note Make sure you are pushing the gear mechanism and not the metal plate.
   
   
   
   
7. If you're successful, the disc tray will pop out slightly. Pull the tray out the rest of the way with your fingers and skip to step 9.
8. If the disc drive is still stuck closed, insert the paper clip into the adjacent hole (to the right) and push again. If you're successful, the disc tray will pop out slightly.
9. Now plug the power cord into the back of the console. Press the eject button to open and close disc drive. If the disc drive works properly, reattach the console faceplate.

Note If a disc is in the tray, make sure that it is not sticky and does not have a label that might prevent the tray from opening again in the future.



If you cannot get the disc drive to open, please see the following article: 906936 The disc drive of your Xbox 360 console does not open
Back to the top Xbox SupportPlease visit the following website for information about how to contact Xbox Support: support.xbox.com/pages/contact-us.aspx

Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.

• Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
• If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.

If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray

1. Gently move the tray up and down, and then from side to side.
   
2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.

Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.



If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray

1. Gently move the tray up and down, and then from side to side.
2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

The very first thing, I would suggest you is to check the CD cover, as sometimes labels on CDs prevent tray to close.
If that does not work then do the following.
Remove disc from the tray, make sure the faceplate is on correctly.
The faceplate is the plastic piece on the front of your console.
• Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.

• If you find that the faceplate is the problem, please contact Xbox customer support to order a replacement faceplate.

If this does not resolve your issue, please try step 3 and other steps from following link.
http://support.xbox.com/support/en/us/xbox360/kb.aspx?ID=907590&lcid=1033&category=hardware
If you wish you can also use following link of interactive troubleshooting wizard, which will assist you to narrow down on the issue.
http://support.xbox.com/support/en/us/Solutions/wizardhost.aspx?wizardid=xdds
This solution is absolutely free. If your issue is still not resolved, please feel free to ask.
Please rate and give your feedback.
Thanks :)

Power your unit off using the button. when it's off unplug the power source from the back of the XBOX and leave it out for 30 sec. Reconnect the power source and reboot your machine. Try the disc tray again. If it doesn't work try giving it a tap or a solid knock on the top of the case above the disc tray while it's trying to open. Don't drop the machine or try to pry the tray open. If it doesn't open when you tap it then try light pressure on the front of the tray while it's trying to open. (you can tell it's trying to open because the disc status on the screen will say opening...)

Now if the above did not work
Get a straightened paper clip.
Remove the faceplate carefully starting from the indention that you will see on the side
After removing the faceplate, look for a pinhole just below the disc tray.
*There are two pinholes just below the cover of the disc tray and one pinhole below the X and B of XBOX logo.
*You can try any of the three holes
*Pinholes are so small that the girth of the paper clip is the only object that can fit through the pinhole.

Now insert the paper clip into the pinhole then put a little pressure until the disc opens.

If it opens try to close it, if it closes try opening it again, if it wont open the second time then it need to be serviced
If it opens try to close it, if it wont close try nudging the disc to the right and then to the left, if nudging doesnt then it need service
If it wont open after trying all three pinholes - its needs service

It may be jammed or the drive gear stripped.

CALL XBOX CUSTOMER SUPPORT 1-800-FORMYXBOX




If that doesn't work . call Microsoft and they will instruct you on warranty work.

Hello,

This happens to me every now and then.
Here is how you can get around it:

Sometimes, you cannot open the disc tray on your Xbox 360 console by pressing the eject button. Any of the following things may cause this problem:

• There is a hardware failure that affects the console, the disk drive, or the eject button.
• A disc is lodged in the mechanism.
• The clear protective plastic strip that is applied to the front of the tray to protect it during shipping is preventing the disc tray from opening.

To manually eject the disc from the disc tray, follow these steps:

1. Unplug the power cord from your Xbox console. For more information about how to disconnect the power supply, click the following article number to view the article in the Microsoft Knowledge Base: 906205 (http://support.microsoft.com/kb/906205/ ) How to connect and disconnect your Xbox 360 power supply
2. Position your Xbox 360 console horizontally, as you would position a VCR or a stereo component.
3. Remove the faceplate from your Xbox console. For more information about how to remove the console faceplate, click the following article number to view the article in the Microsoft Knowledge Base: 907331 (http://support.microsoft.com/kb/907331/ ) How to attach or remove the faceplate on your Xbox 360 console
4. Depending on the kind of disk drive that you have in your Xbox 360 console, you can use one of the following methods. Note In each case, make sure that you align the tool (a paper clip or stiff wire) to pass through another notch behind the hole on the console casing. Collapse this imageExpand this image
   • Method A: Insert a straightened paper clip or other small, stiff wire into the first hole from the left side of the disc tray. To release the disc tray, push the paper clip into the hole to press the manual eject mechanism. The manual eject mechanism is a white lever that is visible behind the console casing. The hole is located about 1.5 inches (approximately 4 centimeters) from the left edge of the disc tray.
   • Method B: Insert a straightened paper clip or other small, stiff wire into the second hole from the left side of the disc tray. Push the paper clip repeatedly into the hole to turn a gear to release the disc tray. The hole is located about 1.5 inches (approximately 4 centimeters) from the left edge of the disc tray.
   • Method C: Insert a straightened paper clip or other small, stiff wire into the hole that is directly under the "X3" logo on the Xbox 360 label on the disc tray to release the disc tray. The hole is located about 1 inch from the right edge of the disc tray.
5. After you release the disc tray, the tray pops out slightly. You can pull the tray out the rest of the way to remove the disc. Note If you use method A or Method C in step 4, you may have to firmly press the disc eject mechanism to eject the disc tray.
6. If you determine that a hardware failure has occurred that affects your Xbox console, contact Xbox Customer Support or submit a repair request for your Xbox 360 console.

(Information taken from: http://support.microsoft.com/kb/906935)

Hope it helped.

Remove the Faceplate by prying your fingernails into the bottom of your faceplate and pulling up. After removing the faceplate try ejecting the disk again. If it still does not eject. Straighten a paperclip and use the manual eject hole under the disk tray. Do not force anything. just push in the clip and pull the disk tray gently. Good luck. Make sure to remove your disk before sending it in for repairs because they will not send any disks back with the console.

THINGS TO TRY loadTOCNode(1, 'whattotry'); 1. If possible, remove any discs that are in the tray. 2. Push the eject button to close the tray. 3. If the tray won't close and seems to be stuck, gently move the tray up, down, and to the side. 4. Check around the disc tray and make sure the faceplate is fitted correctly. If the faceplate isn't fitted correctly, the disc tray may not be able to close. 5. If the tray still does not close, contact Xbox Customer Service.

if it won't open, turn off the console and remove the faceplate and try to eject the button. if it still won't open get a paper clip and straighten it out. you need to locate a small hole that exactly fits a straightened paper clip. it's located just below the silver lining of the disc tray about one and a half (1 1/2") inch from the left side of the disc tray. insert the paper clip into that hole and it should pop up the disc tray enough for you to be able to pull the disc tray all the way.

if it doesn't work there are still 2 more small holes that you can locate. the 2nd one is just beside the first hole and the 3rd one is just under the second X on the XBOX 360 text on the disc tray. try those two holes if the first hole doesn't work.