Question about Dell Photo 964 All-In-One InkJet Printer

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Dell Photo All in One Printer 964

I replaced my black cartridge and now I cannot print in COLOR. The ink levels are good on the color cartridge, I cleaned the cartridge per manufacturer's instructions. When I align the cartridge, or when I clean the nozzles, I get color on the output sheets, but cannot print any documents in color. Everything wants to print in draft black and white. I've changed the print options in my software and and in Windows and still cannot print in color. Help?

Posted by western on

  • Anonymous Mar 25, 2014

    How do you clean the ink jet nozzles on the 966 dell printer? the print is uneven when it copies - I have cleaned around the cartridge heads excess ink from the cartridge but I don't know where the nozzle is to clean it and what to use to clean it.

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Anonymous

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Try printing a windows test page from the driver software, START-SETTINGS_PRINTERS-DELL964- properties,,etc. If the test page prints with color then I believe that your driver is set to print in greyscale. If you can't find that option in the driver you might try to re-install the driver from your original cd.

Posted on Aug 28, 2007

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1 Answer

Black cartridge is new. registers low ink level and does not print at all.
Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Mar 17, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Refilled ink catridges and printer still shows that the ink is low
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Mar 04, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

WIll not print black. It is mixing colors and it turns out greenish. Color cartridge is not working correct either, but I just want to print in black. Will not work if I take the color cartridge out. ...
Please check with the manufacturer but it sounds like it needs new ink cartridges.

Feb 22, 2011 | Dell Photo 964 All-In-One InkJet Printer

3 Answers

Dell 926 photo printer will not print black ink.
I HAVE THE SAME PROBLEM

ANY SOLUTIONS

Jan 01, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

Black ink wont print, but color works fine
The black cartridge needs replacing it sounds like. On many printers, that is the only way that you get black.

Jul 05, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

I can't print in color on dell photo 964
try to uninstall ur driver and install it again

Jun 07, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Will this printer still print in black only if the color cartridge is out of ink or do I have to have a color cartridge with ink?
There is no way to know for sure without testing it but I would say 95% of printers won't

May 29, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

Dell Photo 964
i refill my ink, it dases not recognice it and when attempting to ptint document it open a window with erroe#1203 ,please help

Aug 18, 2008 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Dell 964 all in one printer
During the photo printing wizard, in printing options window, choose the printing preferences button. Once you are there, choose the maintenience tab located on the top of the screen. Choose the clean print cartridges button. Hope it works!

May 21, 2008 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Printer will not print with color cartridge in
go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes

Sep 08, 2007 | Dell Photo 964 All-In-One InkJet Printer

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