Thanks for your time,
I was trying to update the software recommended for vista and my daughter unplugged the usb connector while everything was still turned on. The screen is blank and the unit will not start up. Tried a new battery, no luck. Can you help me revive it?
Try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google
for zen nano plus recovery mode to find instructions.)
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Do Windows Update. It will download and install the service packs that you need as well as the latest driver for your ZEN V Plus if it has found one. Make sure to install all the suggested updates.
Type windows update in the search box
Click the Windows Update icon from the search list
Windows Update windows will open
Click the Check for updates button
It will show number of updates available
Click Install Updates
The updates may take a while and your computer might restart a couple of times
Install the driver/software manually. (Make sure you installed windows update)
it seems that ur firmware is interrupted while installation or corrupted while installation.make sure the version is for ur device,then try to update it again. if this doesnt work try to get an old version of the update
If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Q. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.
Recommend you take a look at this Creative MP3 PLayers FAQ site first, it has a lot of info. BTW, I have the Nano (but not Plus) and I think the reset-switch hole they refer to is next to the USB connector on mine.
Recommend you take a look at this Creative MP3 PLayers FAQ site, it has a lot of info. BTW, I have the Nano (but not Plus) and I think the reset-switch hole they refer to is next to the USB connector on mine.