Did you try both cartridges? Sometimes a fried circuit on the color cartridge will cause a out of ink on the black even when the black is new. Double check that you are using the correct cartridge for the printer. and look at the copper/gold contacts in the printer where the cartridge goes. look for dried ink or tears. Clean with a Q-tip dipped in water. CAREFULLY. If it's torn.... enjoy your trip to walmart.
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that's indicate error code with ink cartridge, open upper cover ink cartridge must in the meddle, if so remove power replace the ink and clean encoder strip by wiping clean cloth. check also that ink docking / refilling station not yet full.
Replace the indicated ink cartridge(s), or press
on the control panel to continue.
HP recommends the use of genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help produce
great results, time after time.
cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage
due to the use of non-HP ink will not be covered under warranty.
Follow these steps to replace the depleted HP ink cartridge(s).
Step one: Replace the indicated cartridge(s)
Make sure the HP All-in-One is turned on.
The Attention light blinks when the product is turned on.
Open the access door by lifting from the front center of the HP All-in-One, until the door
locks into place.
Figure 1: Opening the access door
Squeeze the bottom of the latch below the ink cartridge to replace, and then
lift the latch.
To replace the black ink cartridge, lift the latch on the far left.
To replace one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
Figure 2: Lifting the latch1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
Pull the ink cartridge towards you out of its slot to remove it.
Figure 3: Removing the ink cartridge
Remove the new ink cartridge from its packaging.
Holding the new ink cartridge by the handle,
push the ink cartridge into the empty slot.
Match the color and pattern of the ink cartridge to the color and pattern on the print
Figure 4: Inserting the new cartridge
Close the latch, and make sure it is secure.
Close the access door.
Figure 5: Closing the access door
Step two: Align the new ink cartridge(s)
Make sure paper is
loaded in the input tray, and then press the
The HP All-in-One prints the alignment page, aligns the printhead, and
initializes the ink cartridges. This takes approximately 5 minutes.
Do not disconnect or turn off the
HP All-in-One during this time. You may hear the
HP All-in-One making noises.
Check the display for status, and then press
button. Recycle or discard the alignment page.
The original HP ink in the indicated ink cartridge(s) has been depleted.
If you need to replace an ink cartridge in your printer, please follow the
To confirm which ink cartridge requires replacement,
please use the printer's control panel (there is a black ink out indicator, as
well as a color ink out indicator ), or the Status Monitor in your computer.
Red light flashing - Low ink Red light solid - Out of ink
Open the printer cover and press the INK (Cleaning) button for 3 seconds. The
print head moves to the center and the lights flash. 2. Lift up the ink
cartridge clamp. The cartridge rises up from its holder. 3. Remove the
cartridge and dispose of it carefully. If ink gets on your hands, wash them with
soap and water. If ink gets in your eyes, flush them immediately with water.
4. Unpack the new ink cartridge and remove the yellow tape. You must remove
the yellow tape from the top of the cartridge. Do not remove the clear seal
underneath the cartridge. Do not touch the green circuit board on the back of
the cartridge, or you may inhibit normal operation and printing. 5. Tilt the
new cartridge toward you slightly as you insert it. Lower the cartridge so that
the tabs rest on the hooks. Do not place the cartridge tabs under the hooks.
6. Press down firmly on the ink cartridge clamp until it snaps in place.
7. If you need to replace the other ink cartridge, repeat steps 2 through 6
before continuing with step 8 (to move printhead over to color (if black was
replaced first) press the cleaning button once). 8. Press the INK (Cleaning)
button once, and close the printer cover. The printer begins charging the ink
delivery system. 9. Wait until ink charging is finished (the power light
stops flashing and the red error light goes out).
This happens when the connections on the cartridge get old. Especially when you refill or buy non HP Cartridges, try buying brand new hp cartridges and you might be able to get a couple refill out of them before this happens again.