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If you have not reinstalled you OS yet you can still set the pc to factory settings using a couple of keystrokes. Turn off you pc. When you turn on the pc hold CTRL button and tap F11 this will open the Dell pc restore option. Just follow the wizard and it will set the pc to factory settings. Warning, this will delete you files. If it does not work, you may need to do it the long way using the setup CD's that came with it.
Telephone Dell, but first get the unique Dell asset-tag number from the decal on the back of the desktop. With that number, Dell will ship you a set of "System Restore" CD/DVD disks, via overnight courier.
Use those disks to reinstall Windows.
To restore back to factory settings if it is dell then for xp it is ctrl + F11 on boot and select dell factory image restore for vista it is F8 on boot select repair your computer login using ur account and then select dell factory image restore.
For other manufcturers try Ctrl + F10 or F9 on boot.
Have you tried prssinf the f11 key while rebooting to see if it brings up the Dell pc restore option? If that doesnt work If your dell came with restore Disks you need to set your cd/dvd drive as your boot drive and load your restore cd in that mode to do a restore.