My IBM 4039 10R laser printer was working perfectly last week, but it start to print funny symbols and missing characters after I installed a Samsung scx 4521F laser printer a few days ago. I have tried to re-install the driver and reset factory defaults, didn?t help. My computer is fine, I tried it on the other printer, the printing is fine. Please help.
Hi, It's been a while since I worked on these, so I'll go out on a limb (as far as my rating goes) and say that the few times I've seen that happen usually results from a bad network card. Now you may not be using a network card, so if your not then I'm not really sure what would cause that to happen on the printer side. The environments that I've seen that happen in are with an AS400 and the network card just gave out. You most likely tried this, but you might want to make sure that the computer isn't using one driver for both printers. Good luck.
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Just download print the GRYPHON quick reference guide (print on laser printer without zooming) and program the scanner to factory default.
Otherwise, you will need to download the FULL reference manual. Then print out the relevant programming barcodes that will remove the last character.
Download the quick start guide from support.symbol.com and reset to default by scanning the code from the PDF manual. This could either be a programmed ASCII prefix, or an error in the codes you are scanning. Have you seen the same problem with more than one scanner?
If the barcode is a UPC-A or UPC-E you would scan the Do Not Transmit UPC-A or UPC-E Check Digit barcode from the P370 Product Reference Guide.
If the barcode is something other than a UPC-A or UPC-E the last character can be stripped using Advanced Data Formatting which would require the use of 123Scan. You can download 123Scan from support.symbol.com.
In general you can create an Advanced Data Programming Rule which will say: If you scan an UPC barcode, please send only the first 11 characters of the barcode.
There are programming barcodes in the manual for the scanner or you can use the 123Scan2 application provided at support.symbol.com to create the rule and print out an config sheet.
Power off printer. Press and hold pause button while power on. This will print dark black line across the entire label. Check for white vertical lines. If you see any in the area of the label where you are experiencing a problem then the printhead should be replaced. Power off and on to exit diagnostics.