Rival 38651-C 6 Quart

If it doesn't heat replace the thermal cutoff (it acts like a fuse)

https://secure.crock-pot.com/contactus.aspx

Crock-Pot 64451-C 6-1/2-Quart Oval Slow Cooker
Here are the replacement parts available for your slow cooker. Please indicate the items you want added to the cart and proceed to check-out.
Part # Description Price
7110060000091 Stoneware $15.00
7921000022448 Lid $10.00

Here is one supplier:

http://www.abtecparts.com/rivalcrockpot_knobs.htm

I= hot
II=hotter
not very user-friendly controls, are they? :)
Farmerbear at FixYa.com

I have luck sometimes at the Appliance parts store in my city. Check the yellow pages for "Appliances -Supplies and Parts"

can anyone help me find the store that sell Rival 38651 stoneware only. thanks

I have a new Rival crock pot, I got for a christmas gift, after using it only about 4 times it does not heat. How do I get warrenty? It was a christmas gift and I have tried Zellers and Home hardware, they do not seem to carry this certain model, it is a "Smart Pot" Rival Crock-pot , Where do I go for help?

There seems to be an ongoing question about this unit - many of them are reported as attaining high temperatures. There is no way (short of actually replacing the heating element) to alter the temperature of the unit.

Additionally, you state you are in Mexico - are you in Mexico City or somewhere else? You have to remember that "boiling" actually takes place at different temperatures based on air pressure, and at the pressure in the altitude of Mexico City (11 psia) water will boil at a mere 189 degrees, which is not far off of the 185 degree "target" that they are designed at to be sure that the cooker kills bacteria.

I is low setting and II is high

http://www.villaware.com/manuals/CrockPot/SCVPE600-CN_English.pdf