Make sure that you are inserting the charger perfectly strait into the phone so that both metal connector snap into place, at work we have a data base of different phones (not the V551) but we have the V600/V300/V330 and all have known issues for not taking charge as people do not attach the charger correctly. If this isnt the problem next step would be to try another charger, if you have a friend with a Vxxx series phone all chargers are pretty much the same, if you have had the phone for less then 90 days most carriers will warranty you charger and sometimes the manufacturer will warranty it for 1 year. If its a problem with the phone then the carrier and manufacturer offer 1 year warranty. If there is a cingular store in your area you could also try going there to test your battery in another V551 to narrow down exactly were the problem is.
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If you haven't already, try replacing the battery. If the error persists, replace the charger or test with another known, working charger. Else, the phone charging circuit must be damaged and the phone must be sent in for repairs or replaced.
Check the contacts between phone and battery,
if necessary align or clean. Are
you using original Motorola charger? This solved my problem; I was trying to
charge it with one of those "universal" chargers. Hope this helps!
I had an old Motorola V3, which used to show me that error.
It could result if the charger is not firmly connected to the phone. To diagnose this, try borrowing someone's moto charger.
It's also possible that battery contacts could have dust. Try dusting them off so that they're nice and shinny as usual.
Finally, try removing the battery for a few minutes, reinsert and charge, leave the phone off when you charge.
The phone usually starts working after the regimen. If the problem persists, you'd know which method worked and what failed, so you can press for a warranty.
I'm not sure what the problem is with your phone, but this happened to me with another Motorola phone and it turned out to be a battery problem. You can try another charger, which might work for some time before you get the same result, but I believe you will need to replace the battery. You can try calling Motorola and checking to see if they will give you a discount on another battery. I've had several Motorola phones give me this same message and most of the time it was only infrequently and resetting the phone and reinserting the charger worked, but if it persists, try the battery.
COULD BE THE PHONE BUT MOST LIKELY ITS THE CHARGER, IF ITS AFTERMARKET GET RID OF IT AND BUY OEM, TRY AND TEST IT OUT WOULD A FREINDS MOTOROLA CHARGER SINCE THEY'RE MOSTLY THE SAME CHARGERS AND SEE IF YOU STILL GET THE MESSAGE.
"unable to charge", "insert sim".
is your phone been dropped or got wet? if unable to charge, when using a wall charger, try different outlets. if using onl one charger, tr different chargers. if it won't work, try other compatible batteries if you would get a charging message. if does not work, have your phone checked with a service center