When I go to print something the paper goes about halfway through the printer and stops. I get about half a page printed. Sometimes, the paper actually goes all the way through but comes out folded. This is very frustrating as it wastes lots of paper and toner. Anyone have any ideas?
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Re: Paper gets stuck in printer
Hi, I work on these alot and see the problem quite frequently. It can usually be fixed by 1. either replacing the drum and toner which will eliminate alot of guess work, and if that doesn't fix it then 2 you have a bad fixing unit (AKA fuser). The folded paper makes me think that it's most likey a fuser problem but you can check by opening the rear door and looking for two rollers that are about as thick as two fingers and see if they roll during a test print. Sometimes the gear on the fuser gets broken and while the printer thinks that everything is working okay, it doesn't have a way of sensing the fuser actually rolling. Just as an FYI (and I know this isn't good news) but usually a fuser/fixing unit runs about the same price as the printer itself. So if your printer is on the older side you might want to consider a new one. Good luck.
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Try using regular paper on unit as specified by Samsung. If that does not resolve the issue then the hassle lies with the paper feed mechanism. Often a good cleaning of all the rollers in the path can take care of the issue.
If the paper is halfway OUT of the printer, that means that the other half is stuck in the fuser. Open the toner cartridge door and remove the toner. Leave the door open. This relieves tension on the rollers. Grab the paper as close as you can to the back of the printer and pull the paper out carefully. Put the toner back in and close the door. You may have to power cycle the printer.
Ghosting is the result of a worn fuser assembly. Try to print a half page by printing a document and then try to open the top while the paper is going under the toner cartridge. You have to listen to the paper moving through the paper path.You will see that the paper has print on it but not the hole document. This will tell you if the toner cartridge is bad or the fuser assembly.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed throught the printer. The reason for this, in some cases I have been able to clear the paper track of debris that was deposited there over time. Worth a try. I have fixed a number of printers this way saving costly repairs. Bud
Make sure you check the settings in the print driver. Sounds like your paper size settings do not match the size of the paper that you are printing onto and you are actually getting a false jam because the machine is seeing a different size paper then you ahve in it.