Unit has been working flawlessly until yesterday. Paper tray is full, =cartridges are new. No paper Light comes on when I try to print. Have uninstalled and re-installed drivers to no avail.
Is it worth fixing? CAN it be fixed (by me)? or should I trash it and look for another wide carriage unit?
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert that has over 500 points.
Re: HP 9800 DeskJet
These printers usually determine whether paper is loaded by using a simple sensor with a small plastic arm. The paper lifts the arm (or pushes it down, depending on the design) when it is put into the printer. Take the paper out and look for that plastic arm - if it's broken, or the spring that holds it in place has come loose, that's the culprit.
If that's not the problem, then it's probably going to be something you can't fix yourself. In that case, replacement is usually cheaper than repair for most inkjet based printers.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Causes of repeated paper jamsIf paper jams occur repeatedly, one of the following may be causing them: The paper is being pushed in too far. The paper should only be pushed in until the first resistance. Continuing to push the paper in will force the paper up into the paper rollers and will cause the printer to pull in multiple pages. Obstructions in the paper path. Open the all-in-one (front and back) and check for obstructions.
Unlocked rear access door. Follow the steps above to install the rear access door correctly (see Figure 3). If this condition is present, the paper will skew in the all-in-one.
The paper guides are not positioned against the paper. Adjust the paper length and width guides so they fit snugly against the paper.
Incorrect paper. The paper should be flat and smooth with no folded, torn, or rough edges. Papers with a glossy finish and coated papers may not feed into the unit correctly. Paper that has already been printed on once can also cause problems.
Partially installed paper tray. The paper tray must be inserted all of the way into the all-in-one.
Dirty paper feed rollers. Over time paper fibers and dust will stick to the rollers and should be removed.. Also verify that the rollers on the rear access door are clean and turn freely.
Check Paper light flashes but there isn't a paper related problemThe check paper light may also flash if there are other problems. Verify the following conditions:
Verify that the print cartridge door is closed.
The print carriage may be jammed, follow these steps to correct the problem:
Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
Disconnect the power cord from the all-in-one.
Remove both print cartridges.
Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
Close the print cartridge access door.
Plug the power cord back in.
After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
Try to make a copy. If it pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism
Clear the jammed paper as follows. Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams. 1.Press the cover release button and then open the front cover. 2.Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 3.Pull the paper tray completely out of the printer. 4.Close the front cover. 5.Pull the jammed paper up and out of the printer. 6.Open the front cover again. 7.Open the back cover. 8.Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). 9.Using both hands, gently pull the jammed paper out of the fuser unit. 10.Close the back cover. 11.Pull the duplex tray completely out of the printer. 12.Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer. 13.Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 14.Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically. 15.Put the drum unit and toner cartridge assembly back in the printer. 16.Put the paper tray firmly back in the printer. 17.Close the front cover. 18.Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.
Replace the old ink cartridge.
Verify that the unit is on. The On button is lit when the unit is on. If the device is not on, press the button to turn on the unit.
Open the print cartridge door. The print carriage moves to the far right side of the unit.
Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
When replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
When replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
Pull the print cartridge toward you and out of its slot.
If the print cartridge is being removed because it is low or out of ink, recycle the print cartridge.
Remove the new print cartridge from its packaging.
Remove the plastic tape by using the pink pull tab.
Removing the Tape from the catridge.
Will have Copper-colored contacts.
Plastic tape with pink pull tab ( must be removed before installing ).
Ink nozzles under tape
The HP All-in-One prompts for an alignment of the cartridges every time a print cartridge is installed or replaced. Follow these steps to align the print cartridges from the control panel.
Top & Bottom not printing properly.
Load unused, plain, white letter, A4, or legal paper into the input tray
If coloured paper is loaded in the Input tray when the print catridges are aligned, the alignment will fail. Load unused, plain white paper into the input tray when the Printer catridges are aligned, the alignment will fail. Load and unused plain white paper into the Input Tray and then try the alignment again.
Press 6 to select Tools .
Press 2 to select Align Print Cartridge
The unit prints a print cartridge alignment sheet.
Load the alignment sheet print-side down and top first in the center of the document feeder tray, and then press OK. Now the printer will print properly.
A paper jam has occurred. To solve the problem, see “Clearing Paper Jams” on page 6.3. • The front or top cover is opened. Close the front or top cover. • There is no paper in the tray. Load paper in the tray. • The waste toner container is not installed or full. Check the container. • Your system has some problems. If this problem occurs, contact your service representative.
Also i can indicate that the Toner Cartridges are empty and need replaced with Genuine Samsung Cartridges
If the HP LaserJet series printer is experiencing a grinding or odd noise when printing or on power-up, open the printer and remove the print cartridge. Close the printer door. If the noise does not recur with the print cartridge removed, replace the print cartridge. If the noise persists, this may indicate a hardware failure. If possible, isolate and identify the location of the noise and contact a local HP sales and service ofice at the number noted in the product User's Guide . A list of phone numbers can be found at
see this is the common problem i got so many query regarding this proplem ,you can easily solve this problem , when you placing the paper in paper tray be very carefull put very slowly inside when you feel a little bit of resistent stop it that mean paper is properly inside dont put so hard inside.