Question about Dell Photo 964 All-In-One InkJet Printer

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Dell Photo All in One Printer 964-scan/copy problem

The toothed drive belt under the glass platen skips over the cog on the scanner/copier unit that tracks under the glass platen to scan the features of the targeted document. One hears a loud clicking sound as the teeth from the drive belt skip over the complementary teeth on the cog of the scanner/copier and no motion of the scanner/copier unit can be seen.

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  • Lorna Washington Aug 29, 2007

    Doesn't seem to be my problem...wish it was that easy though! We've had the machine for 15 months and it's worked fine until now.

  • newfumu May 11, 2010

    I have the same issue but cannot follow the posted instructions for getting under the glass to the belt area. I have removed all obvious screws that hold the white area to the black area that supports the belt mechanism. I popped loose two tabs under the front end; the front end now separates but it is still attached at the back. I cannot figure out what to do to detach the back and am reluctant to force anything. I don't understand the instructions about regarding "levering off control panel shrouds" there is nothing near the control panel that is still holding this; I need to loosen something at the back. Any help would be greatly appreciated!



  • jessica
    jessica Oct 11, 2019

    the same way you popped off front there is a tab in the back towards middle its somewhat same size then you open from front slide your finger or nails down side you wont break it.. I have an issue with my scanner it wont scan goes forward for two seconds then back hitting metal box which youll see when you take apart.. but it make noise
    not scanning at all dell wont help says its old outdated

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I have exactly the same problem - has just suddenly occurred after 18 months of light use. I just posted my own problem before I saw yours.

Having got into the machine, If I move the carriage by turning the plastic cogs slowly with my finger, the problem doesn't occur. If I try and move the carriage with my hand, it does. I'm going to see if I can find a way of tensioning the belt bettet. There is a tensioning spring on the right hand side below the scanner carriage steel guide rod that runs from left to right at the rear of the scanner compartment. It may be that I can put a spacer at the end of the spring to increase spring tension.

By the way, to get into the machine, you have to do the following:
a) Undo all obvious screws on the top of the scanner
b) lever off the 3 black control panel shrouds with a small screw driver
c) Undo the 2 screws holding the control panel on - then get a slightly larger flat scew driver to lever this off. There is a flat cable that just pulls out of a connector block on the rear.
d) You should now be able to prize open the scanner - there is a recessed screw top left corner by some cables - be careful to remove this as well.

I'll let you know how I get on.

Posted on Dec 31, 2007

  • Anonymous Dec 31, 2007

    I managed to fix this by adding a small steel washer to the right hand side of the belt tensioning spring - thereby increasing the tension in the spring. You need to lever the spring out first. It's much easier to ad the washer to the right hand end rather than the left hand end (and get the spring back again).



    Before re-assembling make sure the scanner guide rod is correctly seated - you will have lifted this away to get to the spring. Alsoensure that the scanner carriage is engaged with the toothed belt properly. Wind the scanner back to the left hand side using the plastic drive gear before re-assembly. If it still doesn't work, try adding a second washer. Make sure the hole in the washer is large enough to go over the nylon lug but small enough so that the spring doesn't work its way through.

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This sounds like a problem I've had with a Lexmark scanner. It turned out that there was a switch on the bottom of the scanner that would lock the mechanism in place for shipping. Do you see anything similar on this unit, or am I barking up the wrong tree?

Posted on Aug 28, 2007

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