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does it says request time out? It could have something to do with the downloading capability of you internet connections.
what browser are you using to download the file?is it internet explorer?it usually does not have issues with IE 7 and IE 8.Sometimes there are errors in IE 9 version specially Beta Versions.
If thats the case try using different browser like Google Chrome or Mozilla Firefox.
If still cant go through, try downloading it from your friends internet and PC.Check with your ISP why you cannot download a file
or
call HP they are still selling cd installer for this model
Your's Truly,
Christian from HP
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Please click "YES" in solution that solves your problem as "was this helpful?" (Although I am employed by HP, I am speaking for myself and not for HP)
your ie is an add on to your installer...every windows system installer have ie ready on it...you can try downloading a new ie installer and reinstall it to our computer...it will fix your problem.. here is the site of the latest ie explorer.. click here https://www.microsoft.com/nz/windows/internet-explorer/default.aspx
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