Question about Canon Pixma MP500 All-In-One InkJet Printer
I have read and reread and done all the tests and cleaning possible, but still have white streaks through the black (about 1/8 inch wide) and other colors are not showing up. All ink levels are full. When I run the nozzle head check and print alignment, only a fraction of the first top line came out -- no color, not the whole pattern. Yesterday the printer worked absolutely perfectly. The manual gives me no more ideas on what to do. When I go to HELP menu on Pixma it says "no help available." Help please. I have a Mac OS 10.3.9
SOURCE: smeared lines
Okay, this was the problem I posted a few days ago. It's fixed now, so in case you have the same problem with smearing, here's what the help desk from Canon suggested: Open the cover and remove the ink cartridges. There is a gray lever in front of the cartridges. Lift this lever and the printhead can be easily removed.
Our printhead had a buildup of black ink on the surface. I carefully removed this with rubbing alcohol. I let the printhead dry and replaced everything. No more smearing. Imagine a help-desk that actually helped!
Posted on Nov 21, 2008
Download and install the updated VISTA software for your model printer See link below:
Posted on Feb 18, 2009
I've had the same problem with my ip4000, but the solution was to get a new print head. They can be quite costly, so I recommend the following:
1. Contact Cannon support and see if you can get them to send you a replacement. They sent me one free of charge, and didn't need an RMA for the old one, so it was hassle free.
2. You can always try to aggressively clean the head yourself by removing it and following some of the "home brew" procedures others have tried. However, you can damage the head further this way and it's only a last resort. Warm distilled water and a syringe was used by one person. When I tried this, it did not work at all, and I called Canon for the replacement anyway.
Posted on Feb 24, 2009
as i can suggest you that it can be the problem of head clogged internally where you insert your black cartridge .and the other main cause is while you give a head cleaning command to get the cartridge cleaned it sucks or pulls the ink from the cartridge in such a huge quantity that 3-4 cleanings make the cartridge totally empty .due to this the ink gets very low and the printouts come with streaks.many a times setting the print mode in best makes the copy perfect.but the printing gets too slow in that best mode.
Posted on Feb 26, 2009
Hi it's Gill again. I've been looking around more on the net and I think the problem is our printers need new printheads which I'm told are spare parts easy to change. Hope this helps. Gill
Posted on Apr 03, 2009
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