This model stereo has problems,to fix it you must unplug it,remove the side panels and you will see a ribbon connector coming from the front panel and going to the side panel circuit board.You must gently unplug this from the side circuit board,use canned air to dust it and the plug itself and replace.You are now good to go!! Hope this works for you,cuz it did for me.
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CD's and FM radio are created in 2 stereo channels. To listen to them in Surround, artificial processing has to take place in your receiver, so artifacts and fading are quite common when you do this. When you turn the surround off, your stereo is processing the information properly and it will sound right.
If you are getting AM sound, but not FM, its because the headphones you are using are shielded for interference. This shielding is what is causing you not to be able to pickup FM, as the headphone wires are what is used as an FM antenna for the unit. Try using a CHEAPER set of headphones (Yes, I said cheaper). Cheaper headphones usually don't have the shielding. Usually these types of headphones have both wires for the headphones bound together as one wire.
It must be about the sound quality need of your amplifier. The sound processor simply needs to get clear signals from sources such as fm/am receiver, dvd/cd players etc. in order to manage'em to give you the optimum surround sound. If the fm receiver has an "FM MUTE" option, I recommend that you turn it on. By doing so, you'll receive only good quality fm stations, furthermore your amplifier will let you get surround sound. The second issue you mentioned has its own answer inside. Use a "new" cd player, you can get optical cables, digital coax cables to improve the performance if you like..