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Is the dvd a retail dvd, or a copied dvd?
can you play music cd's ok?
if the sound is stuttering, you may have too many other programs running. Check the systme tray amd close down all other apps and icons. most likely a problem with the laptop needing more memory to play the dvd.
also try another dvd player like vlc
or divx.com, or xvid.org for updated player codecs.
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Are you trying to playing recordable DVDs (DVD+R or DVD-R) ? if so, try playing original DVDs (the type you rent or buy) those are pressed DVDs - if it works, then your player does not support DVD-R or DVD+R - If you are using a computer burner that supports bitsetting you can change the booktype of a DVD+R to DVD-ROM to fool your player.
If however your player cannot play either DVD-R, DVD+R nor original DVDs and only plays CDs, then your dvd laser diode is finished - there is one for CD and one for DVD, this is rare but happens, there is nothing you can do, any repairs would be very expensive - you are better off getting a new DVD player they are very inexpensive now and any repairs will cost you multiple times a new DVD player.
It could be a number of things first make sure it is infact a DVD drive. I know it sounds funny but stranger things have happened. Next what program are you using to play the DVDs on. Windows media player will not play DVDs without installing additional software. Cyberlink DVD player is a good one to try or any free DVD player off the net. Another good choice is divx.com and download their free software and see if it works..
This could be a couple of Things.
First if it,s DVD Player related. it could be that The DVD Player, needs the laser Head Cleaning. Any dust-grease or similar on the Laser head, will cause Distortion. The second option is the DVD Player itself. Some DVDs are removable Drives. with An eject Rom button underneath the Laptop. This will enable you to remove. Check the drives connection Pins At the rear of the Drive. ** Clean with a Bud/Swab moistened in lighter fluid/Meths** replace the Drive.
The other possible problem would be with your Laptops Sound Card/ Board if Fitted.
Finally The problem could be related to a motherboard Fault i.e Bad earth or other internal Component Fault.
Go simplist first ( clean the DVDs Laser Head.
Then Remove the actual DVD Drive if Possible. ** Check Connections At rear** Ensure that the drive has not been dislodged from its connector to laptop mainboard.
Turn off and disconnect power from unit. Check laser shuttle worm
gear, look for dirt or hair (as I found). Remove with tweezers
carefully. Check lubrication of worm gear shaft. If gone or
worn, use white lithium grease to lube (very little). Play music
CD 2 - 3 x. Than DVD. Worked for me.