When attempting to scan documents there should be 2 options in the drop down menu - adf & flatbed however on one of the two scanners that we have there is only the flat bed option.
its connected through usb and the flatbed option does scan but we scan alot of documents so it isnt suitable for the task
The ADF has a minimum paper size. If you have set a size below A8 it may lock out the ADF option. Try setting the paper size to Letter. If this doesn't help, try swapping the scanners to see if the problem moves to the other PC. If so, it's a scanner hardware error. If it stays with the original PC, remove & reinstall the driver & the scanning application.
Posted on Apr 07, 2009
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.
On the product control panel, press Scan To.
Use the arrow buttons to select a file destination.
Press Start Scan or OK to scan the document to a file.
Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPI-compliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant.
Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.
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