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that printer is really not designed to print on those envelopes but the wrinkling is usually caused by to much moisture in the envelope or paper stock. When the printer heats the print stock to bond the toner to the paper in the fuser unit the moisture evaporates and causes the paper to wrinkle. Don't know of a fix for it other than use different print stock.
2 reasons: 1. Was there a paper jam prior to this problem? It could be that the paper was pulled out and a small bit of it is stuck on the pins that guide the paper from the heat roller. If no torn jammed paper prior to this issue, then check out 2.
2. the heater/roller is damaged and needs to be replaced. I would suggest you take it to your nearest HP dealer to properly diagnose this for you.This would save you unnecessary cost in trying to pull it apart and causing more damage to it.
Depending on wear the tear is at determines the issue. The wrinkling paper and the look of your printer sounds like some sort of fuser issue. Recycled paper is more likely to wrinkle and the grain can cause paper to wrinkle as well. The Long grain paper is up and down the sheet and short gain is side to side on a sheet of paper. If your printer is on a long grain setting and you have the pages coming out sides ways or vice versa then your print outs can wrinkle.
Hello sir;Try to print one page, when the paper process half way then stop the machine, remove the cartridge, check the paper is wrinkling, if yes ,that's meanspaper feed roller dirty or registration roller slipply, ortherwise, check the fusing unit, need to replace presure roller. The 2nd issue, you need to replace paper stop roller or rubber pad.
this is usually not caused by the paper tray. this problem is usually caused by the fuser assembly. check your paper path. dead cycle the printer, shut the printer down before the paper enters the fusing area, check for wrinkles. remove all paper, print again, check the output, wrinkles, replace the fuser.