Was your replacement cartridge a new dell product? If it was, the sensor on the prnter should recognize it as new and reset the indicator to full. If, however, the cartridge was refilled, remanufactured, or otherwise an off brand, the ink indicator will show it to be empty. Just ignore and use the printer as normal -- it will print just fine, but you may need to press the select button to get it to start printing the first page.
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Note that a refilled cartridge will not be able to report its ink level. Check if correct ink level is displayed on your printer operator panel. Press Setup button > Maintenance > Ink Level - check your black and color ink levels. If ink levels are correct, then the problem could be on your computer.
The Print Spooler service on your computer may be disabled. To enable the Print Spooler service, follow the steps below:
Browse to Start -> Run... and type in "NET STOP SPOOLER" (this will stop the print spooler service)
Type in "NET START SPOOLER" (this will restart the print spooler service)
It mean that the black cartridge is not recognised. It the black cart is original or compatible? Some printer won't recognise cartridge, if the black and colour is not same type. Try to install the black only. Is it recognised?
First make sure you are placing the right color cartridge into the right slot. Most Printers are touchy about the installation of ink cartridges. If the instructions say to press the cartridge into the slot until you hear a loud click, that's what they mean. If at first you don't succeed, remove the cartridge and reinsert it into the slot again and press on it hard till it clicks. Then your printer should work properly. Hope this is of some help. Bud
After the printer decides the cartridge is empty it will start giving
you warnings. Eventually it will give you a message to press the
Stop/Reset switch for approx. 5 seconds to disable ink level monitoring
on the empty cartridge. Ink level monitoring will be re enabled if a
new OEM Canon cartridge is installed. There is no way to reset the chip
on the cartridge but you can replace for new ink
A common mistake for alot of people is the manufacture sometimes put a small piece of tape over the electronic sensor the cartridges use to communicate with the printer as well as the ink holes at the bottom. They are easy to miss. otherwise go into printer properties and reset the ink level. Hope this helps