I bougth TomTom ONE yesterday, and it started perfect first time. Then I connected the USB cable to my computer. Since ive done that there is a flashing X on the SD card. And the device wont connect to my computer anymore, my device shows a cable in the device, but my computer only says "connect your device and turn it on". I have reset the device a couple of times. There must have been a OS crash on the SD card or something.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...
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I'm assuming you have
- the TomTom HOME (or MyDrive Connect) software installed on your computer/laptop.
- you have a TomTom account and have registered your TomTom device (in that account) on the TomTom webiste
- you are able to successfully plug your TomTom device to your computer/laptop, e.g. using the USB (cable or cradle)
- you can log into your TomTom account and have the TomTom software (HOME or MyDrive Connect) recognize your device (as being connected)
- you see the list of software/data/map updates available for your device
... and you still can't download the software/data/maps ... ? to update your TomTom device ... ?
Have you been able to get any help/support from the TomTom website ? www.tomtom.com to do this ?
On the GPS itself go to: Home location
Tap this button to set or change your Home location. You enter the address in the same way as you do when you plan a route.
Your Home location provides an easy way to plan a route to an important location.
For most people, your Home location will be your home address. How-ever, you might prefer to set the location to another regular destination,such as your workplace.
Online you will need to setup an account, and log in to change your address or edit your profile..
To download content and to use TomTom services, you need a MyTomTom account.
You can create an account using your computer in one of the following ways:
? By selecting the Create account button at tomtom.com.
? By selecting the green MyTomTom button at tomtom.com.
? By going to tomtom.com/getstarted.
Important: Take care when choosing a country during account creation. The correct country is needed if you make a purchase from the TomTom shop and it cannot be changed after the ac-count has been created. Note: If you have more than one TomTom navigation device, you need a separate account for each device.
Setting up MyDrive
To get ready to use MyDrive for the first time, do the following:
1. On your computer, open a web browser and go to tomtom.com/getstarted.
2. Click Get Started.
3. Click Download MyDrive Connect.
Follow the instructions on the screen.
4. When prompted, connect your device to your computer using the USB cable supplied with your device, then switch your device on.
Note: Use ONLY the USB cable supplied with your device. Other USB cables may not work.
Note: You should plug the USB cable directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.
5. Enter the requested information for account creation, including your country.
When set-up is complete, a MyTomTom account is created and your navigation device is linked to that account.
You can now access MyDrive Connect from the notification area on your desktop.
MyDrive starts automatically after the account is created. Note: Next
When you connect the TomTom to a modern computer with the USB cable the TomTom will install some software, called TomTom Home and perhaps even a driver. In TomTom Home you can start the registration process, That easy.
Try a soft reset first - hold the on button down for 20-25 seconds to do this. Most of the time this will fix starting issues.
If the tomtom still won't start you need to connect to your computer via usb cable and start tomtom home (downloadable from the tomtom website) - an auto update should fix it if the tomtom is recognised.
If tomtom home cannot recognise it (shows no device connected) contact tomtom customer support who will send you a software reset - then eventually you wil be back up and running!
Connect your TomTom to the USB cable then turn on your TomTom in that order. Go to "My Computer" and open the drive that is your TomTom. Copy and paste your map folder to the desktop. Delete everything on your TomTom (don't format). After deleting everything on your TomTom. Open TomTom Home. TomTom Home will tell you, you need an application for your TomTom. Let TomTom Home load the application. You will probably have to do this at least 2 times to get the latest application for your device. After TomTom Home has loaded the latest application for your device closer TomTom Home and copy and paste your map back onto your TomTom. You should be ready to go after doing this. Make sure you do not skip a step when doing this.
Hook the Tomtom using the USB cable to your computer. You should see the Tomtom drive under My Computer as a drive letter.
Backup all data from the Tomtom to a folder on your computer. Now select the Tomtom drive and right click, select properties, select tools, and then Check now. Allow the computer to fix any problems with the Tomtom drive. Once this is completed. Remove the USB cable and do a reset. Now turn on your Tomtom and it should work.