Mine was like that outta the box. I had to send it in - something about the display being broken. The process took a month. Hopefully, that's not your problem, but if it is, start by heading to the Phillips website and look up your model number. There might be some good FAQs about what to do. Gooid luck!
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I have a phillips go gear 8 MGB.numbers on inside of mp3 is 4901v3.68 and sstm12 080929 . I have tried reset & charging it but nothing will make it turn on. I spent alot of money on this thing for it to work a short period of time.What can I do???????????
You may need to now reset the player, that may have been a bit much for it.
To reset your Sansa Mp3 player.
Slide and hold the Power switch up for approximately 20 seconds.
Release the Power switch.
To turn the player on, slide the Power switch up then release instantly.
If that does not get your player working again, try and Format to clear any corrupt files that may be present.
Sansa Mp3 player frozen? How to reset and...
Your device lockup isn't uncommon, and in most cases is easy to fix. You need a small paperclip or straight pin to reset the device. When you reset, be sure to hold it in and wait for the blue light to turn off. Once you power the unit back on, it will rebuild and should operate as normal.
Hi, I had the same problem with my SA31xx, when I plugged it into my PC it made the normal usb sounds and then a flash symbol appeared over the battery on the screen. It would not charge at all, I replaced the usb cable and it now works perfectly.
Hope this helps.