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Your cash register has a thermal printer that prints receipts for the
customer or a journal tape. Use 2¼ inch (57.5 mm) wide standard thermal register paper. Do not use bond paper because the register does not use a ribbon or ink for printing.
See installing paper roll on page 13 of the manual
You haven't mentioned the journal roll, so I will assume it prints the journal but not the receipt. What happens if you press the post receipt button at the end of a sale. Does it print daily reports on both rolls?
If anyone needs a Casio PCR-T2000 manual, C-tech collective have it here:
Hi. The PCR-T470 is only a single roll machine, so if you had them printing at the same time, you would be handing the customer your journal when you gave them their receipt. This machine can be setup either as journal only (in which case you use the black takeup reel that sits inside the printer housing), or receipt mode (in which case you have the paper coming out of the front of the printer cover). The best thing about single roll machines is that when you have them in recipt mode (recommended), you can print the journal out of memory whenever you want. to do this, turn the key to X mode and press RC button until you see 'electronic journal', then press CASH to print it. you might be able to reset the journal by doing the procedure in Z mode (the manual isn't clear about this). Give it a try.
Hope this helps. Let me know if you have more trouble.
Hi. The journal side should always print (right side of printer). There is no way to turn it off. If it is feeding the journal paper, but not printing, then you may have the roll in back to front (in the case of thermal printers). If it doesn't feed at all, then you may have a feed problem. In this case it will usually be printing over the same place on the roll continuously. Another thing to test is whether it prints on both rolls when printing Z reports.
If none of this helps, then please let me know the brand and model number, and I will try to suggest more checks.