Software is available from Babylock.com and the hoops are available from Amazon.com
You might want to contact a dealer on line who sells this model. Here is one I found in Austin who sells your machine for 399.00 http://www.sewaustin.com/eblasts/MoreSew-LessDough/MoreSewLessDough.pdf
The dealer might be able to help or contact one in your state via phone.
A fully loaded used model sells for abt. 700.00 so you got a good deal!
A phone call or email is better than having to travel...Shame on Babylock.com for not helping you!
Good Luck and don't give up.