Are you using the right type of paper? also check to make sure there is no paper stuck in the back or the top rollers, make sure printer isn't dirty, if the rollers are dirty clean them with a damp cloth, reset the printer. if these simple Troubleshooting steps don't work you might have to call your warranty company if you have a warranty on the printer. also if there is paper stuck then get the paper out and reset the printer as i said before
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