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i have downloaded and checked this link and it is a multilingual user guide with troubleshooter so long as the link stays there. hope it helps, as hoovers site is one of the worst sites i have ever had to visit, it's manual search is hopeless links are about as illogical as you can get. lets hope they pull there finger out and get it rebuilt to a more user friendly site. please indicate if you found this helpful. cheers. mark.
I had the same problem when i got my machine, if you slide out the powder and softener tray just behind the face of it on the right hand side you will see a white plastic tab about 2 inchs wide! That plastic tab slides out and has all the programme settings on it!