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Question about HP Photosmart M425 Digital Camera

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Lens won't retract

Camera was dropped, when it was on, now the lens won't retract and the camera will only stay on for a few seconds.

Posted by 1191969 on

  • 4 more comments 
  • Anonymous Dec 16, 2007

    stuck lens- code 12 and 22 turns on only a few seconds to display error codes.

  • Anonymous Dec 18, 2007

    lens wont retract and when i turn on the computer it says "lens error:M425 13 (7f80)

  • mhutch Jan 04, 2008

    Camera has never been dropped or damaged, but for some reason the lens won't retract. Even though camera won't stay on more than a couple of seconds, I can manage to review photos already stored on the memory card.

  • Anonymous Jan 15, 2008

    me too. I kneed mine but caught myself before putting alot of pressure on the lens. When I checked it, the lens retracted into the camera & won't come out anymore. When I power it on, it only stays on a second or two , says lens error & shuts down.

  • Anonymous Jan 16, 2008

    GRR, i neeeeed my camera. if you turn it off & take the batteries out for like 15 seconds, and then turn it back on, the lense moves a little, but not all the way.

  • Anonymous Jan 17, 2008

    My cameras lense is stuck open, my friend dropped on a tile floor, and since then it's ben staying open and it keeps saying lens error m425-12 (7f80) i tired all the soultions on that website that that person posted but its not working, and i dont have the right screw driver to open it up. haha, but yea: /

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  • 69 Answers

Here is a link to troubleshoot your issue. I hope this solves your problem. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596002&cc=us&lc=en&dlc=en&product=1147733&dlc=en&lang=en

Posted on Aug 26, 2007

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There are special springs, motors, gears, and guides inside these lenses.
If your lens won't retract, one of the above is bent, misaligned, or broken. There is not a 'quick fix' that can be applied in your situation since it is a physical problem, not a software malfunction. You can try to dismantle yourself but speaking from experience you are likely to make the problem worse. If you are unwilling to attempt repari yourself, either take it to a repair shop or upgrade.
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I dropped my camera and the lens won't retract. The screen reads lens error restart camera. Even though I have removed the battery to restart the camera, it won't correct its self. The lens stays out.

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The lens on my camera won't retract.

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

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my daughter sat on ours while it was on and the lens wouldn't retract. I tried the banging repair suggested for a stuck lens. After quite a few tries, it got the lens to retract when turned off but it wouldn't stay out when on, so i grabbed the lens and gently pulled it all the way out while it was on and it worked! (phew!)
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