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Question about HP Photosmart M425 Digital Camera

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Lens won't retract

Camera was dropped, when it was on, now the lens won't retract and the camera will only stay on for a few seconds.

Posted by 1191969 on

  • 4 more comments 
  • Anonymous Dec 16, 2007

    stuck lens- code 12 and 22 turns on only a few seconds to display error codes.

  • Anonymous Dec 18, 2007

    lens wont retract and when i turn on the computer it says "lens error:M425 13 (7f80)

  • mhutch Jan 04, 2008

    Camera has never been dropped or damaged, but for some reason the lens won't retract. Even though camera won't stay on more than a couple of seconds, I can manage to review photos already stored on the memory card.

  • Anonymous Jan 15, 2008

    me too. I kneed mine but caught myself before putting alot of pressure on the lens. When I checked it, the lens retracted into the camera & won't come out anymore. When I power it on, it only stays on a second or two , says lens error & shuts down.

  • Anonymous Jan 16, 2008

    GRR, i neeeeed my camera. if you turn it off & take the batteries out for like 15 seconds, and then turn it back on, the lense moves a little, but not all the way.

  • Anonymous Jan 17, 2008

    My cameras lense is stuck open, my friend dropped on a tile floor, and since then it's ben staying open and it keeps saying lens error m425-12 (7f80) i tired all the soultions on that website that that person posted but its not working, and i dont have the right screw driver to open it up. haha, but yea: /



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Here is a link to troubleshoot your issue. I hope this solves your problem. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596002&cc=us&lc=en&dlc=en&product=1147733&dlc=en&lang=en

Posted on Aug 26, 2007


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Lens won't retract

There are special springs, motors, gears, and guides inside these lenses.
If your lens won't retract, one of the above is bent, misaligned, or broken. There is not a 'quick fix' that can be applied in your situation since it is a physical problem, not a software malfunction. You can try to dismantle yourself but speaking from experience you are likely to make the problem worse. If you are unwilling to attempt repari yourself, either take it to a repair shop or upgrade.
Aug 18, 2009 • Cameras

Lens will not retract, camera was not dropped,

Leave the batteries out for a while and then try turning camera on..hopefully its resets the camera and retracts lens.

The lens wont retract(its stuck) thus the camera will not stay on when power button is pushed

FOLLOW this procidure open the camera then rotate the lens and set it like it was before


I dropped my camera and the lens won't retract. The screen reads lens error restart camera. Even though I have removed the battery to restart the camera, it won't correct its self. The lens stays out.

When you reset the camera you should be able to hear the gears of the camera lens turning. The problem is that the lens is out of alignment so the lens can't slide back in. As the gears are turning, straighten out the lens (you might have to try forcing it in different directions if it's not obvious which way the lens is bent) and it should slide back in. You obviously want to be gentle enough to not break it, but sometimes you have to use a little bit of force based on the severity of the drop. You also might need to try a few times since the gears will only run for so long before stopping. I have fixed a few cameras this way but if the lens is bent too far out of alignment you'll have to get it profesionally fixed.

Samsung s700 camera lens won't retract

you must have dropped your camera where it caused damage in internal part. when cameras are dropped wires and screws inside loosen which will cause trouble. Have it checked by a pro. you might destroy it more if you try to fix it yourself. Thanks.

The lens on my camera won't retract.

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:


Lens cover stays open

Try blowing lots of compressed air around the open lens shutter to clean the mechanism. Or use a hair dryer for a few seconds (don't want to heat up the camera). Also with the lens barrel extended and pointed downward, tap the lens barrel with a pencil while you extend and retract the lens by powering the camera on and off. A grain of sand in the mechanism is usually the culprit, and you want to try to dislodge it.

You can open it up, but only as a very last resort. The above procedures usually work if you try them enough. But for those particularly nasty stuck mechanisms, here's an example repair on a Canon Powershot A400 (do this at your own risk, and it will void your warranty):


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my daughter sat on ours while it was on and the lens wouldn't retract. I tried the banging repair suggested for a stuck lens. After quite a few tries, it got the lens to retract when turned off but it wouldn't stay out when on, so i grabbed the lens and gently pulled it all the way out while it was on and it worked! (phew!)
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