Zen v player will not turn off

Can it still play music if you press play after it lights up?
Can you still connect it to a computer?

This sounds like a dead screen, which means it is time for a new player.

Ok just fixed mine by pushing pin into reset hole. Hold play button turn zen v back on format player. yes you will lose your data but its better than buying a new mp3 player. download zen firmware update plug player in and update. This problem is caused by a corrupted file so the only way to fix it is full formate.

have you tried to plug into AC yet? once mine simply refused to turn back on after a nice freeze, the reset hole did not work, and Pc did not recognised the player. It only entered recovery mode (automatically) when I used the AC charger as a last resort. if the recovery screen comes up, select reboot...

yeah i know. i love zen too!! let it run dry and try recharge.
worked for me once
good luck

I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on.
If this is what is happening with you, then this one solution I found to fix it:
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen.
I hope this helps!
 

It won't charge from an USB hub. It must be plugged intoan USB port on the computer itself.

The white screen of death is due to a hardware failure in the LCD screen and the only way to fix it is to replace the screen itself. You can find a screen and repair services at www.TheGadgetDr.com

Take your battery out of the back, turn it back on and let it reboot.

i have a problem with my creative zen v plus. every time i shut it down it comes back on by itself. And when it comes on i have no control. can you help me. thank you

hey. for first: reset it, take a needle and put it in the reset hole in the side. connect it to power, best is not from the computer.. and turn on. it will probably rebuildt and so on.