Printer will not turn on; Have contacted Lexmark tech support; No help

Four years ago we obtained a Lexmark Z25 printer as part of a computer purchase package. We never used the printer until two days ago. When my daughter tried to use it with her new Toshiba laptop, it runs Vista. the printer would not turn on. We have conatacvted Lexmark and they put there heads in the sand due to the printer age. They did not care that it had never been out of the box. I also checked their website for any technical data forthe printer but none was found. I could use any suggestions you have to get this printer up and running. With several children in college I do not have ample funds to just go buy a new one. Thanks for the help. Also is there a driver available to use with this printer and MS Vista just in case we get to function again?

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Geraldine Watts

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All you need to do is update your printer drivers, as this printer was designed before vista came about, and possibly will not run on windows xp service pack 2 either. Go to lexmarks site and under drivers, look for your printer type. Download newest driver for it, and store a copy of it on a cd in case you lose it off computer or somthing happens to it to save having to download it again.

Posted on Aug 25, 2007

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